Chromebooks are low-cost alternative devices to traditional laptops, they are sturdy, reliable and much easier to carry. Just like any other device issue might occur in Chromebooks as well, many Chromebook users are facing issues with the touchpad. There is nothing to worry about as it is not serious and can be resolved by using simple troubleshooting methods.
In this article, we have discussed the causes of the Chromebook touchpad not working issue and a few ways to fix the problem.
What are the causes of the Chromebook touchpad not working issue?
Below we have mentioned a few possible reasons that might be causing the Chromebook touchpad not working issue.
- Dust or dust accumulated on the touchpad.
- The screen is frozen.
- Problem with the programs.
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How to fix the issue?
If you are unable to use your Chromebook touchpad then below we have explained a few ways that might help you resolve the issue.
Clean the touchpad
There might be dust accumulated on your Chromebook touchpad, so cleaning your Chromebook touchpad is the best solution. Use a clean and soft cloth to clean the touchpad, you can also puff or use any device to clean the sides of the touchpad.
Drumroll your fingers on Touchpad
Drum roll your fingers on the Chromebook touchpad for about ten seconds which might help you remove the dirt accumulated in the touchpad that is stopping the touchpad from working properly.
Press the Esc key several times
It is possible that some program has frozen the screen and that is why you are unable to use the touchpad. Press the Esc key several times which will stop loading the current page and help you get the programs to normal.
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Restart the device
Restarting your device is the best solution for any problem, and it also works most of the time in resolving the issues. If the issue with the touchpad is caused by some minor bugs or glitches or interference by other apps on your device, then it might solve them.
Hard Reset your Chromebook
If the above then hard resetting your Chromebook might resolve the issue, it does not affect any files on your Chromebook. To perform a Chromebook hard reset follow the steps below.
Step 1: Shut down your Chromebook.
Step 2: Now press and hold the Refresh button and then tap the Power button.
Step 3: Release the refresh button when the Chromebook starts.
Delete the user account
If you have multiple user profiles on your Chromebook then delete the user profile on which you are facing the issue and then add it again. Deleting and re-adding the user profile will resolve the issue with the touchpad. You can also confirm whether the problem with your touchpad is related to your account or not by browsing in Guest mode.
When you log out of your account the Guest mode and add person options are located at the bottom right corner of your login screen. If your touchpad works fine in the Guest mode then it is sure that the problem is with the user profile. Delete the profile and then add it again.
Contact your Chromebook manufacturer
If none of the above methods works for you then it is best to contact your Chromebook manufacturer or visit the manufacturer support site.
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