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Google Play error retrieving information from server DF-DFERH-01: Quick Fix

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  • 6 min read

Google’s Android is by far the most popular mobile operating system on the market, thanks to several factors; its large app availability is one of them. However, as much work as Google has put into making its Google Play marketplace better; it still runs into some errors from time to time.

In this article, we’re talking about the DF-DFERH-01 error that prevents the Play Store from working, its causes, and how you can fix the problem.


What causes DF-DFERH-01 error?

Several different issues can trigger DF-DFERH-01 error. Some of the most common causes include:

  • Outdated Google Play version
  • Missing permissions for Google Play
  • Essential Android apps are disabled
  • Corrupt Google Play cache
  • Outdated  or corrupt Android version

Also read: How to fix System UI has stopped issue on Android?


9 ways to fix DF-DFERH-01 error

Here are nine fixes you can try out.

Restart your phone

Restarting your phone can solve seemingly random issues, including this one. Restarting your device should be the first item on your priority list, regardless of the problem you’re trying to resolve.


Update your device

More often than not, a system update will resolve any crashes or errors you’re facing in the operating system. If there’s a bug in the OS or an issue with the current software version installed on your phone, updating it can eliminate any such issues at once.

  • Open your phone’s settings and scroll down to System.
  • Tap on Advanced.
  • Tap on System Updates.
  • Your device will automatically start downloading any available updates.

Wait for the updates to download and install and for your device to reboot. 

Also read: Google Play server error: 7 Fixes


Clear cache files

Corrupt files in an app’s cache can also cause many issues. Here’s how you can clear them out.

  • Head over to your phone’s settings and tap on Apps & notifications.
  • Tap on Show all apps.
  • Find Google Play Store in the list and tap it to proceed.
  • Tap on Storage & cache.
  • Tap the Clear cache button to clear out the cache.

Restart your phone and try reaccessing the Play Store. This should fix the DF DFERH 01 error. 


Uninstall Play Store updates

Since you can’t uninstall the Play Store app, uninstalling its updates and installing them again is the next best option.

  • Head over to your phone’s settings and tap on Apps & notifications.
  • Tap on Show all apps.
  • Find Google Play Store in the list and tap it to proceed.
  • Tap the three vertical dots in the top right.
  • Tap Uninstall updates. 

Now restart your phone and relaunch the Play Store. It’ll automatically update to the latest version resolving your problem in the process.

Also read: 6 ways to fix Error 97 SMS Origination Denied on Android


Reset your Google account

Singing out of your Google account and signing back in can help resolve Play Store issues. 

  • Head over to your phone’s settings and tap on Accounts.
  • Tap your Google account. 
  • Tap Remove account.

Now go ahead and add your account back again. Restart your phone, and it should resolve the DF DFERH 01 issue.


Check Google Play Services

Although unlikely, check to see if Google Play Services is enabled on your phone.

  • Open your phone settings and tap Apps.
  • Tap Show all apps.
  • Find Google Play services in the list and tap it to proceed.
  • Check to ensure that the services are enabled and running.

Free up some space

Not enough storage space on your phone is also one of the leading causes of app crashes. Generally, your phone will tell you when you’re low on space and should delete some content off your phone to give it some breathing space, but even if it doesn’t, it’s always a good idea to keep some extra space on your phone just in case. 

Also read: How to preview pages on Chrome for Android?


Reset app preferences

Another thing that can help restore this process is resetting app preferences. Here’s how.

  • Head over to your phone’s settings and tap on Apps & notifications.
  • Tap on See all apps. 
  • Tap on the three vertical dots in the top-right. 
  • Tap on Reset app preferences.

Restart your phone, and the process should be trouble-free.


Factory reset your phone

If nothing else works, try factory resetting your phone. Yes, you will lose all your data, but a factory reset will fix most, if not all, of the problems on your phone.

  • Head over to your phone’s settings and tap on System.
  • Tap on Advanced.
  • Tap on Reset options.
  • Tap Erase all data (factory reset)
  • Tap the final confirmation and wait for your device to reboot.

This should fix just about anything on your phone. 

Also read: How to fix ‘error redeeming code Google Play’?

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here: yadullahabidi@pm.me.

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