Skip to content

How to fix error code 4002?

  • by
  • 5 min read

Windows and its accompanying services are often supported by hundreds if not thousands of smaller sub-processes that can sometimes fail and throw error messages that might impact your PC’s performance.

In this article, we’re taking a look at error code 4002, also known as Microsoft Silverlight Error 4002, its causes and how you can fix the problem.

Why does error code 4002 happen?

One of the most common reasons why this error happens is because of the Microsoft Silverlight service failing or crashing while running. Silverlight is Microsoft’s cross-browser and cross-browser platform plug-in for media and interactive applications. The error doesn’t necessarily indicate that your code is broken, it just indicates that there’s a runtime error. 

There are a number of reasons why this might happen, including the following.

  • Corrupted GPU drivers.
  • Memory issues.
  • A virus or malware infection. 

Also read: How to fix Windows installation error 0x80300024?

How to fix error code 4002?

Here are eight fixes you can try out. 

Update your PC 

The first thing you should do is update your PC. Updating your PC will, in most cases, update your drivers and fix any issues in the process.

Check out this detailed guide to know how to update your PC here

Update your drivers

Updating (or uninstalling the problematic driver can also fix the problem.

Step 1: Right-click Start and select Device Manager from the menu.

Step 2: Expand the problematic GPU driver, right-click on it and click Update driver. 

Step 3: Click on Search automatically for drivers. Windows will then automatically look for and download the latest drivers.

While this should help resolve the error, in case it doesn’t, click Uninstall device and restart your PC to force Windows to install the required drivers. You can then update them later. 

Also read: How to fix error code 5: Error_Access_Denied?

Close or uninstall conflicting programs

Closing conflicting programs that may be hogging precious PC resources can also help resolve the error. Just go through the Processes tab on the Task Manager to see if you can fix the problem by closing any programs that might conflict with Starlight or may be using a lot of resources. 

Additionally, you can also go one step ahead and uninstall these programs if you don’t really need them to save yourself the hassle every time you encounter the error. 

Repair Visual C++ Runtime

Repairing the Visual C++ Runtime library can fix any corrupt or damaged files triggering the error.

Step 1: Press Windows key + R to open the Run prompt. Type appwiz.cpl and hit enter.

Step 2: Find the Microsoft Visual C++ Runtime (2012 and onwards), select them and click the Change button. Follow along with the instructions to repair the library.

Once your computer restarts, try rerunning the program. This should fix the error.

Reinstall Visual C++ Runtime 

Step 1: Press Windows key + R to open the Run prompt. Type appwiz.cpl and hit enter.

Step 2: Find the Microsoft Visual C++ Runtime (2012 and onwards), select them and click the Uninstall button.

Head over to Microsoft’s support to download the latest Visual C++ Runtimes and install them.

Also read: How to fix ‘Task error: command apt-get update failed: exit code 100’?

Perform a Disk Cleanup

Disk Cleanup is an integral feature of Windows. It can help iron out many issues that may otherwise impact your system’s performance, including repairing any processes causing the error. 

You can refer to this article for more information on Disk Cleanup

Run the Windows Memory Diagnostics tool

If your RAM is seated properly but is failing, it can trigger this error. To check if there’s an issue with your RAM, follow these steps.

Step 1: Press the Windows key and search for Windows Memory Diagnostics. Then, click the corresponding search result. 

Step 2: Run the tool and click the Restart now button to check for problems.

If you see some issues, try running the auto-troubleshoot to resolve the error.

Repair your system

If nothing else works, the best way to get rid of the error is by simply reinstalling or repairing your OS. 

The Windows Media Creation tool is a great way to install Windows and repair the OS. Using this, you can perform a clean installation or repair your OS without affecting your data.

You can download the Media Creation Tool here

Also read: Windows error 0xc1900106: 7 Fixes

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here:

Exit mobile version