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What to do if Groww app is not working?

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  • 4 min read

Groww has become a popular platform for investors looking to manage their portfolios, trade stocks, and explore mutual funds conveniently through their smartphones. However, like any app, Groww can sometimes encounter technical glitches or issues that hinder its functionality.

This article discusses the reasons why the Groww app is not working and seven methods for fixing the issue.

Below we have discussed:

Why is the Groww app not working?

There can be various reasons that might affect the Groww app’s functionality:

  • Temporary glitches.
  • Poor internet connection.
  • Issues with the app.
  • Corrupted cache.
  • Using an outdated version of the Groww app.

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How to fix the issue?

Here are seven methods to help you fix the issue:

Restart the app

Sometimes, the app might encounter temporary glitches that restarting can resolve. Close the Groww app completely and then relaunch it. This simple step can often resolve minor issues and restore the app’s functionality.

Check your internet connection

Groww relies on a stable internet connection to function properly. Double-check that you have a strong WiFi signal or mobile data connection. If you’re on cellular data, consider switching to WiFi for a more reliable connection.

Check for server status

Sometimes, app issues can stem from problems on the server side rather than with your device. Check Groww’s official website or social media channels for any announcements about server maintenance or downtime. If the problem is on their end, you may need to wait until they resolve it.

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Force stop and relaunch the app

Sometimes, apps can get stuck in a loop. Force stopping the Groww app essentially shuts it down completely. Relaunching the app after a force stop can clear any temporary issues and get it working again. Here are the steps to force stop the app:

  • Tap and hold the Groww app icon and then tap on the i icon at the top right corner of the menu that appeared.
  • Tap on the Force stop button.
  • Tap on the OK button to confirm your action.

Clear app cache

Over time, the Groww app might accumulate temporary data in its cache, leading to performance issues. Try clearing the app’s cache and data through your phone’s app settings. Be aware that this might log you out of the app, so have your login credentials handy. Here are the steps:

  • Tap and hold the Groww app icon and then tap on the i icon at the top right corner of the menu that appeared.
  • Tap on the Storage & cache option.
  • Tap the Clear cache button to clear the app’s cache, and then tap Clear storage to clear the app’s data.

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Update Groww app

Using an outdated version of the Groww app can lead to compatibility issues and malfunctions. Head over to your app store and check if any updates are available for Groww. Installing the latest version might be all it takes to fix the problem.

Contact Groww support

Groww has a dedicated customer support team that can assist you in diagnosing the problem. They can provide more specific guidance based on the exact nature of your issue.

  • Email:
  • Phone: +91 9108800604

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Akash Singh

Akash is a law graduate who likes to go for bike rides on the weekends soul-searching for answers to his many existential questions. You can contact him here:

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