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How to close your Paytm Postpaid account?

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  • 3 min read

Paytm Postpaid has become a popular choice for users who prefer the convenience of a ‘Buy Now, Pay Later’ service. You can get an instant credit of up to Rs. 60,000 at an interest-free period of up to 30 days.

At the end of the month, you will get a consolidated bill that you must clear by the 7th of the following month.

You will need some documents to open the Paytm Postpaid account. These include a PAN card and KYC verification. Other eligibility criteria include the minimum age limit of 20 years and the account holder should be a resident of India.

However, there may come a time when you need to close your Paytm Postpaid account. Whether it’s due to a change in financial strategy or simply because you no longer need the service, closing your Paytm Postpaid account is straightforward.

In this article, we’ll walk you thourhg the steps to close your Paytm Postpaid account.


Close Paytm Postpaid account: A step-by-step guide

Let us understand how you can close your Paytm Postpaid account. It should be noted that the whole process can be completed on the Paytm app itself.

  • Open and sign in on the Paytm app and then tap on Balance and History.
  • Now, head to Paytm Postpaid and select Help.
  • After that, tap the Contact Us option at the bottom right of the screen.
  • Next, tap on the ‘Need help with non-order related queries?‘ option at the bottom to land on the Help and Support page of Paytm.
  • In the Help and Support page, select Issue with Paytm Postpaid account status.
  • Now, tap on the ‘I want to deactivate/close my Paytm Postpaid account.’ After that, select the reason why you are closing your account.
  • Finally, tap on Yes.

Once you are done with the process, Paytm will deactivate your postpaid account on the 8th of the following month.

Note: If you use the postpaid service between the date of closing submission and the 8th of the following month, Paytm will deny the closure of the account, and you will have to start the procedure again.

Also read: How to enable dark mode on Paytm?


Things to keep in mind before closing your account

Here are some things that you should keep in mind before closing your Paytm Postpaid account:

  • Ensure that you have cleared all the dues before closing the account. If your dues are pending, you may face serious legal issues with the company. So, be wise and clear your dues first.
  • As per the Digital Personal Data Protection Act of 2023, Paytm is required to keep your transactions for up to ten years from your account’s deletion date.
  • Do not leave any balance in your Paytm Postpaid account. Either use the money or transfer it to another bank or wallet.

In conclusion, closing your Paytm Postpaid account is quite easy and requires only a few taps. By following the steps that we have outlined above, you can easily and quickly close the account. Remember to clear your dues and transfer the balance to your bank or Paytm wallet first. Also, due to the regulatory guidelines, keep in your mind that the company will retain your transaction details for ten years even after you have closed the account.

Also read: Why is Paytm Postpaid not working? Quick Fix

Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: kumarhemant@pm.me

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