Skip to content

Fix: [or-cac-02] An unexpected error has occurred. please try again later

  • by
  • 4 min read

Google Pay is one of the most popular payment services on the planet, likely due to Google’s massive popularity. That said, while the service works as expected more often than not, sometimes it can run into random bugs and glitches, which can be annoying. 

In this article, we’re talking about the OR-CAC-02 error in Google Pay, its causes, and how you can fix the problem.

What causes this error?

The error is generally triggered when your saved payment information needs to be verified again. Other possible causes include:

  • Internet connectivity issues
  • Google Pay server outage
  • A recent change in your payment information

Also read: How to fix or-ccseh-05 error on Google Pay?

How to fix this?

Here are seven fixes you can try out. 

Verify your information

One of the first things you should do when encountering this error is to verify your information on Google Pay. You can do this by heading to the Google Pay website, logging in with the problematic account, and verifying your card under Payment Information. 

Check your internet

Now’s also a good time to check whether or not you have an active internet connection. If you’re on WiFi, ensure you’ve got an active link and no signal issues. On cellular data, ensure that it’s enabled and that you get good network coverage. 

Restarting your router can help eliminate seemingly random internet and connectivity issues hindering your connection to the Google Pay servers. 

Check if there’s an outage at Google Pay

Another thing to keep an eye out for is any outage in the Google Pay service itself. If there’s an issue from Google’s end, there’s not much you can do except wait for them to solve it. You can check this over at websites like DownDetector or DownInspector. 

Also read: How to fix the OR-IEH-01 error on Google Pay?

Log out and log in again on your Google account

Removing your Google account and adding it back on the affected device can help resolve the issue as it refreshes any corrupt configurations or settings that might be causing problems. 

Check out our detailed guide on how to log out of your Google account remotely or on your Android device here. 

Clear all cookies 

Corrupt files in your cache or otherwise can cause this error as well. Clear them out to see if you can get Google Pay to work.

Step 1: Type in chrome://settings/clearBrowserData in your browser’s address bar and hit Enter.

Step 2: Select the cache and cookies options and ensure the Time range is set to All time. Click on the Clear now button to clear out all the data. 

Try making a payment through Google Pay again, and you should be ready. 

Use incognito mode

Try accessing Google Pay from an incognito window. If you can access the service there, chances are there’s an extension causing the site to not open in a regular tab. If it doesn’t, it could indicate a problem with the service itself. 

Disable extensions

Corrupt or malfunctioning extensions often cause many problems, hindering some websites’ functionality. 

Head over to chrome://extensions and try disabling all your extensions to check if Google Pay starts functioning as usual again; if it does, enable them until you have all the essential extensions working again.

Also read: How to fix Google Pay error OR PMSA 05?

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here:

Exit mobile version