Google Pay is one of the most popular payment portals out there at the moment. Google has put significant work and thought behind their app, but just like everything else tech, this one also has its issues.
While most users have a hassle-free transaction experience with Google Pay, some have reported encountering an error by the name of OR-IEH-01 when trying to use their credit cards. The error code or the message that comes up with it isn’t exactly super descriptive and has left a lot of users wondering what went wrong.
In this article, we’re going over what causes this error and what can you do to fix the situation.
Also read: Apple Pay vs Google Pay vs Samsung Pay: 3 key talking points
What causes the OR-IEH-01 error?
There are a bunch of different reasons why you might encounter OR-IEH-01 error. However, the most common ones are that either Google has detected some fraudulent activity on your card and has blocked it, or you might be using a VPN service, which doesn’t let Google verify your credentials.
Another potential reason for this is that the card’s firmware might be unknown to Google. Keep in mind, though, that the chances of this happening are pretty low.
Also read: How to add a bank account in Google Pay?
How to fix the error?
Here are three ways you could fix OR-IEH-01 error.
Check your card information
First up, cross-check your credit/debit card information that you’ve entered in Google Pay. Mistyping your card number or CVV can lead to a bunch of uncalled for, random errors like this one.
Ensure you’re entering the correct card number, expiry date, CVV and any other requested information before proceeding.
Disable your VPN
If you’re using a VPN, it’s about time you try using Google Pay without one. VPNs hide your actual IP address and, more often than not, fetch one that’s from an entirely different geographical area than yours.
However, card numbers and CVVs can often be tracked down to one country or region. In such cases, Google might see a conflict between your card details and your IP details and block the card from being registered on the platform.
Verify your Google Payments account
Encountering this error code can often lead to a temporary suspension of your account. Google will most likely send you an email with steps regarding how you can verify your account by uploading certain identification documents.
Follow the link or instructions specified in that email to verify your Google Payments accounts, and you should be up and running in no time.
Also read: How to delete the transaction history on Google Pay?
I can’t make my payments
I never got an email. I’ve been blocked from using play cards, debit cards and even the points on my account since the beginning of covid. Tried online support but was a waste of money no help at all. Need real representative that I can verbally talk to. Not happy at all.
Have you been successful in getting this fixed? This is so incredibly frustrating!!!
Hey Jan!
The problem varies from person to person, but if Google hasn’t fixed the issue for you, we recommend getting in touch with your bank to see if the issue originates from there.
I can’t make my payments
I have this error OR-IEH-01
Idk why you guys block my account can’t do anything from payment I talk with my bank and they saying it’s you guys after I got a message saying I can add my card on file it block my account from purchasing ugh NEVER HAD THIS ISSUE WITH MY IPHONE LOL so I need some real information on why you guys did that ok or I might just go back with IOS never a issue on they end JS ðŸ¤
[OR-IEH-01]9ef2312c4d1752ba I can’t recieved meil to solve problem!?
I’ve tried everything to restore my payments.
I need a human to help me =(((
Blocked and no help. Cannot add ANY card. Please help
At some point someone else had set up a payment on my account. The account was never hacked and nothing was ever purchased. I have no idea how it got there. I got it removed years ago, but I have never been able to set up a payment method. They keep telling me to verify myself and I have done that several times with no success. Online support was no help.
If customer support couldn’t help, your best bet is to completely delete your account from Google Pay and create a fresh one. That tends to fix issues like this, as long as it’s not being caused by the bank you’re using.