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How to fix the Type C motherboard keeps disconnecting issue?

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  • 6 min read

Type C is faster and more advanced than its predecessors. However, sometimes you might encounter problems where Type C motherboard keeps disconnecting. This is particularly frustrating when you have some important data that you want to share.

In this post, we discuss how to fix this problem.

6 ways to fix the Type C motherboard keeps disconnecting issue

These same fixes can be used to resolve more such errors.

Some usual fixes

Before going for some advanced fixes, you can check for some simple ones first. These include:

  • Checking whether Type C works on another computer. If it does, then this means that there is a problem with your computer’s hardware and the USB s working fine.
  • Restart your PC. This might fix the problem.
  • Try to reconnect your device again. Maybe during the first time, the device was not connected properly.

Disable fast startup in Windows

Windows 10/11 has a fast startup enabled by default. So, you will have to disable the settings. In a fast startup, just before you shut down the system, Windows writes the data to the disk and during the next start, instead of loading data from scratch, all Windows has to do is locate the file and upload the data.

To disable fast startup. follow the steps given below in Windows 11:

Step 1: Go to the search bar and then type Control Panel. Or press Win + R and then type Control Panel.

Step 2: Go to System Security> Change what the Power buttons do in the Power Options tab.

Step 3: Click on Change settings that are currently unavailable and then uncheck the Turn on fast startup (recommended) tab.

Try connecting the USB device again, and it should work this time.

Disable the USB Selective Suspend Setting

When this setting is enabled, your PC can disable some USB ports to save power which can cause the Type C motherboard to keep disconnecting.

Here are the steps to fix the issue;

Step 1: Go to Control Panel > System and Security > Power options.

Step 2: In the Power options, click on the Change plan settings options. You can select from either of the two options. You can also type edit power plan in the search bar to reach the same window.

Step 3: Next, click on Change Advanced Power Settings.

Step 4: Double-click on USB settings and disable the USB selective suspend setting.

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Run hardware and devices troubleshooter

Hardware and device troubleshooting can help you fix the Type C motherboard that keeps disconnecting issues.

Step 1: Press Win + X and click on the Terminal (Admin) option from the pop-up menu.

Step 2: Next, type or paste the following command on the console – msdt.exe -id DeviceDiagnostic and press Enter.

Step 3: Click on Next to automatically run the troubleshooter.

Check power management settings

With the power management settings, you can configure various power-related settings. However, if you select more stringent power settings, Windows will disable the USB drivers to save power.

Step 1: Go to the Start menu and then search Device manager.

Step 2: Go to Universal Serial Bus Controller > Right-click on the USBs that you want to configure and then select Properties.

Step 3: After that, click on Power Management and then uncheck the box that says Allow the computer to turn off this device to save power.

Reinstall the USB drivers

Reinstalling the USB drivers might fix any bugs, thereby fixing the disconnection issue. Follow the steps given below:

Step 1: Open the Windows Run dialogue box by pressing Win + R. Then either type or copy the following in the search bar of the dialogue – devmgmt.msc. Press Enter.

Step 2: Look at the bottom and then expand the Universal Serial Bus Controller to see all the USBs connected to your PC. To uninstall the USB, right-click on the USB and then select Uninstall device.

Windows will automatically update drivers when you restart the PC.

Update USB driver

Maybe the USB driver you are using has not been updated in a long time and has malfunctioned. To update the driver, here are the instructions:

  • Open Windows Run dialogue (Win + R) > Type or copy devmgmt.msc > Universal Serial Bus Controller.
  • Next, right-click on the USB and then select Update driver.

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Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here:

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