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Unable to connect to Samsung server: Quick Fix

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Home automation has caught onto the world real quick, and there have been multiple products that make this experience even better. Before, we only had smartphones, but now we have smartwatches, smart homes and even smart TVs. All these smart devices have changed the way we live. The main requirement for these devices is Wi-Fi.

In this article, we will look at the quick fixes for the “Unable to connect to Samsung server” error in a Samsung TV.

Reset network

The first and most common issue is generally a network issue. More often than not, multiple fixes work, but only short term. In such a case, trying to reset the network often is a long term solution.

To reset the network on the Samsung TV:

Step 1: Click on Source on your remote.

Step 2: Go to the Settings (gear icon) and click on Enter.

Step 3: Go to General and select the Network option.

Step 4: Click on Reset Network.

The network settings are restored back to the factory default setting, that is, the currently entered Wi-Fi and password details will be deleted. It usually takes about a minute to reset the network settings. Once reset, you will be prompted to go back to the Network settings and sign in once again using Wi-Fi and password.

Also read: How to find the MAC address on iPhone and iPad?

Change the DNS server number

Before trying this fix, make sure that your Wi-Fi is working fine and all the other devices connected to that modem are working perfectly.

Step 1: Click on Menu on your remote.

Step 2: Go to Network and navigate to the Network Status.

The TV starts searching for your wireless network connection. Since there are server issues, a pop-up message ‘You’re connected to the wireless network but not the internet’ will be displayed.

Step 3: Go to the IP settings, found at the bottom of the pop-up message.

Step 4: Scroll down to DNS Server.

The serial number under DNS Server must be either ‘’ or ‘’. If you do not see either of these series, change your DNS Server number to either of them. This should get rid of the error ‘Unable to connect to Samsung Server’.

Power re-set/Factory re-set

This is one of the first fixes anyone tries in case of any issues with a device – Power cycling.

Step 1: Unplug the TV from the wall socket.

Step 2: Hold the power button on the TV for at least 30 seconds.

Holding the power button on the TV (not the remote) helps drain the TV of any excess charge and allows itself to soft reset on its own.

Step 3: Plug on the TV back to the wall socket after at least 1 minute.

A soft reset of the TV usually helps get rid of any connection and server errors. If this doesn’t do the trick, go for a factory re-set.

Step 1: Click on the Home button on the TV remote.

Step 2: Go to Settings.

Step 3: Click on General.

Step 4: Finally, click on Reset.

Step 5: Enter the security pin.

The TV will turn off itself and then turn on again, guiding you to the initial display screen. Once the TV restarts, give it a few moments to connect to the server again. You may have to re-enter the Wi-Fi and password once again.

Also read: 5 reasons why you should avoid using Public Wi-Fi.

Update the TV software

Keeping the software up to date is a very essential key for smooth functioning in any electronic device.

Step 1: Click on Settings on the TV remote.

Step 2: Scroll to the Support option and open its menu.

Step 3: Click on Software Update under the Support tab.

If there are any software updates for your TV, this will complete the update. Once the update is completed, try connecting to the server again.

Reset the Smart HUB

Errors in connection may occur due to server malfunctioning of the Smart HUB.

Step 1: Click on Settings on the TV remote.

Step 2: Scroll to the Support option and open its menu.

Step 3: Search for Self Diagnosis and click on it.

Step 4: Click on Reset Smart Hub.

Step 5: Enter the pin and click on OK.

Allow the TV to reboot and then follow the instructions for the setup. This should solve the error.

Also read: How to fix the ‘Wi-Fi connected but no internet access’ issue?

Ishita Maheshwari

A creative nerd, TT player, an avid reader, and an engineering student.

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