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Zelle app not working: Quick Fix

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  • 3 min read

Thanks to internet banking methods and a number of finance apps showing up on the Apple and Android marketplaces, it’s easier than ever to send money to someone. However, if your app of choice isn’t working, it can be quite a headache. 

In this article, we’re talking about the Zelle app not working, the reasons behind it and what you can do to fix the problem. 

What causes this error?

There are a number of reasons why your Zelle app might not work. Some common causes include:

  • Internet connectivity issues.
  • Outdated app version.
  • Zelle servers are down. 

Also read: How to block someone on Zelle?

How to fix this?

Here are five fixes you can try out. 

Check your internet

When you see an error like this, you should first check if you’re connected to the internet. If you’re on WiFi, make sure you have a stable signal and an active internet connection.

If you’re on mobile data, check to see if it’s enabled and that you have good network coverage. Alternatively, you can also try switching to mobile data from WiFi. Sometimes the error is triggered when users try to make payments over a WiFi network instead of mobile data. 

Try again in some time

Often the error is just a temporary glitch caused on Zelle’s end and has nothing to do with your device. Try waiting for some time before retrying the payment and the transaction should go through just fine. You can check Zelle’s official Twitter account for server status updates or refer to third-party sites like Downdetector. 

Also read: How long does a Switch take to charge?

Clear the cache

Clearing the app’s cache can eliminate any corrupt files or data that might interfere with the app’s functionality.

  • Tap on Apps and notifications.
  • Tap on Show all apps and find Instagram from the list. If you’ve recently used Zelle, it’ll show up in the recent apps as well.
  • Tap on Zelle.
  • Then tap on Storage & cache.
  • Then tap on the Clear Cache button.

This should resolve the problem.

Reinstall the app

If clearing the cache doesn’t work, you can also try to uninstall the app from your phone and remove any residual data that might be left behind. Once done, reinstall the app again from the respective app store. 

Contact Zelle support

If nothing else works, your best bet is to reach out to Zelle support to figure out what is the exact cause behind the error. The customer support team will be able to pinpoint the exact issue and fix it for you if possible. Alternatively, the app might be facing an outage and you might have to wait until the error is resolved on Zelle’s end. 

Also read: How to fix Zelle error a101?

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here:

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