Humane has issued an urgent advisory to AI Pin owners, instructing them to immediately discontinue the use of the charging case that accompanies the AI device. The alert responds to detected issues with a third-party battery cell, which the company acknowledges could pose a fire safety risk.
This communication was relayed to customers via an email where Humane disclosed that it had terminated its relationship with the problematic battery supplier and is securing a new one, reports The Verge.
The company clarified that this safety issue does not affect the AI Pin, the magnetic Battery Booster, or its charging pad.
“Our investigation determined that the battery supplier was no longer meeting our quality standards and that there is a potential that certain battery cells supplied by this vendor may pose a fire safety risk,” Humane said in an email sent to customers. “As a result, we immediately disqualified this battery vendor while we work to identify a new vendor to avoid such issues and maintain our high-quality standards.”
As a goodwill gesture, Humane is offering customers two complimentary months of its subscription service, essential for most functionalities of the AI Pin.
However, the company has not yet indicated if it will provide a replacement charging case. The company is still investigating the issue, and users could expect a detailed report in the coming days.
It is worth noting that Humane has not shared this safety alert on its website or via its X account. Instead, they have chosen to communicate directly with customers through email. This seems a little unusual, considering that X is commonly used by companies for official communication and announcements.
Humane AI Pin was launched amid much fanfare and excitement. However, the device received mixed reviews and did not fare well. The company hoped to sell around a hundred thousand devices but could only manage a fraction of that, reports NYT. The company is now in talks with HP to sell itself for $1 billion.
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