Netflix is one of the most popular video streaming platforms available at the moment. It’s also available on multiple platforms or just about anything with a screen, web browser and internet connectivity.
In this article, we’re taking a look at the Netflix black screen when screen mirror error, its causes and what you can do to fix the error.
Also read: Netflix error code M7353-5101: 4 Fixes
What causes this error?
The error is mainly caused when the phone you’re using to mirror the stream isn’t on the same network as the display you want to mirror. If your TV or display doesn’t support HDCP or has a broken HDMI port you can also run into this issue.
How to fix this?
Here are eight fixes you can try out.
Restart your device
Restarting both your TV and the stream source whether it’s a phone, computer or streaming device can help resolve this error. Restarting can often fix seemingly random issues with your devices that can pop up out of nowhere.
Update your operating system
Updating your phone’s, TV’s or streaming device’s firmware can also help resolve the error. Most old operating systems don’t support screen mirroring so being on the latest iOS, Android or TV firmware is crucial for the feature to work.
Make sure your TV supports HDCP
HDCP or High Bandwidth Digital Content Protection is a protocol built for protecting content against piracy. If your TV doesn’t support HDCP there’s a good chance you’ll just end up getting a black screen when trying to mirror Netflix content.
Check the HDMI port and cables
Another possible cause for the error is because your HDMI port or the cable you’re using to connect the stream source to the TV is broken, you won’t be able to stream at all and if you do, there’s a good chance of a black screen appearing. Check to see if the connection is stable and that your cable and port are free from any damage.
Clear the cache
Clearing the app’s cache can eliminate any corrupt files or data that might interfere with Netflix’s functionality.
- Tap on Apps and notifications.
- Tap on Show all apps and find Instagram from the list. If you’ve recently used Netflix, it’ll show up in the recent apps as well.
- Tap on Netflix.
- Then tap on Storage & cache.
- Then tap on the Clear Cache button.
This should resolve the problem.
Clear your browser’s data
Corrupt files in your cache or otherwise can cause this error as well. Clear them out to see if you can get Netflix to work.
Step 1: Type in chrome://settings/clearBrowserData in your browser’s address bar and hit Enter.
Step 2: Select the cache and cookies options and make sure the Time range is set to All time. Click on the Clear now button to clear out all the data.
Restart the browser and Netflix should work just fine.
Reset your browser
Resetting your browser can fix all sorts of random bugs and glitches with the Netflix.
Step 1: Head over to chrome://settings/reset. Click on Restore settings to their original defaults.
Step 2: Chrome will show you a warning prompt. Click on Reset Settings, and your browser will reset to default settings.
Restart the browser and try screen mirroring again.
Disable colour correction settings
A lot of phones have additional colour correction settings that you can use to make the display brighter, more saturated or vibrant. In such cases, the phone applies an additional filter on the screen that can cause issues with screen mirroring. Try disabling any colour correction or enhancement settings you have applied to your phone before streaming again.
Contact Netflix support
If all else fails, your best bet is to contact Netflix support and have them resolve the error for you. You can log a complaint at the official Netflix support page or check out their FAQs for similar issues that may be impacting you.
Also read: What does HTP-998 mean on Netflix? 6 Fixes