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Fix: Netflix not working on TV but works on phone

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  • 3 min read

Netflix is one of the most prominent online content-viewing platforms. But sometimes it happens that Netflix works on your phone but not on TV.

In this article, we discuss 9 ways by which you can fix Netflix not working on TV but working on phone issues.

Check the restrictions on your Netflix account

Check your Netflix account for any restrictions. Netflix offers four subscription packages — basic with ads, basic, standard and premium. In the basic plan, only one user can watch while in the premium plan, you can add up to 4 devices.

So, check and upgrade your plan accordingly.

Also read: 9 ways to fix the Netflix Site Error

Check the internet connection

Sometimes, there is a fault with the internet connection at your home. It is not difficult to pinpoint the exact cause of the problem. You can try a bunch of things such as:

  • Check the router and cables for any damages.
  • Update the router firmware.
  • Make sure that the cables are secured in the ports and that there are no loose connections.
  • Check with your Internet Service Provider for any outages in your area.
  • Power cycle the router.
  • Factory reset the router.

Restart the TV

This might look like a simple fix but surely it is the most useful of them all. Restarting fixes some minor technical glitches that the TV might have been experiencing. It doesn’t harm to give it a try.

Restarting will also start a fresh internet connection and it can solve the issue.

Update the TV firmware

Companies release firmware updates from time to time to enhance the viewing experience and patch any bugs. So, if you hadn’t updated your TV in a while, then you should check for the firmware update.

Update the Netflix app

You should also update the Netflix app on your TV. Maybe, there is a minor software glitch in the app which has been patched in the latest update.

To update the app, visit the app store of your device and then select the Update button.

Also read: How to sign out of Netflix from a single device and all devices?

Disable ad blockers and VPNs

Although ad blockers and VPNs protect our privacy and security, we have seen that these do not generally go well with big companies like Netflix.

People have faced issues with streaming services when they tried to access them via a VPN. So, turn off the VPN and then try Netflix again.

Remove other devices from your home network

Streaming online requires a large network bandwidth. If you have several devices simultaneously connected to the network for data-heavy tasks like gaming and streaming, then you will certainly have issues.

Remove as many devices from your network as you can. Each device removed will free the bandwidth for Netflix.

Check the WiFi

If you are using WiFi, then make sure that there is no obstruction between the WiFi router and the device. Also, check the distance between them. If the distance between the router and the device is too large, then it won’t work properly.

Contact Netflix

If all else fails, then it is time for you to contact Netflix tech support for further assistance.

Also read: Netflix says this title is not available to watch instantly: 6 Fixes

Kumar Hemant

Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: