Optimum is the fourth-largest internet service provider in the United States. The company operates in Arizona, California, and New York, among others.
In this article, we discuss several fixes if your Optimum WiFi is not working properly.
Check for any outages
If the Optimum WiFi isn’t working, then the first thing that you should check is if an outage has been reported in your area.
You can sign in with your Optimum ID to know about the current outage status. Or, head to the Optimum Help Twitter handle and tweet your problem here.
Check Your Account for Missed Payments
Confirm with your bank or with Optimum regarding the payment status of your plan. Sometimes, it happens that you might have missed that payment or that the payment might have stuck and has not been processed.
Check all your hardware
When we talk about the hardware, we are referring to the ethernet cables, router, modem and main power source. Complete a cursory check on all these devices and look for the following:
- Any wear and tear in the cables.
- Any visible damages to the hardware.
- Make sure that the cables are secured properly in the ports and aren’t loose.
- The power outlet should be in working condition and has not suffered any blown fuse.
Also read: Why is Spectrum modem flashing blue and white?
Power cycle your modem and router
Power cycle means restarting the devices. Although the steps can vary according to your device, the general steps remain the same.
- Unplug the router and modem from the source. Remove the batteries from the modem.
- Wait for a minute and then put the batteries in the modem and plug both devices back into the power source.
- Turn on the power source and wait for the router and modem to fully power on. Check the status light on both devices to get an idea of whether they are on or not.
- Try to connect your computer again using the Ethernet connection.
Place the Optimum WiFi at a central location
For high-speed internet on your devices, the WiFi must be placed at an optimum location. This means that the WiFi modem should be in an elevated place away from other objects like microwaves.
Also, if you are engaging in data-heavy tasks like online streaming, then you might want to restrict other devices from the network for the time being.
Other troubleshooting methods
While the points that we have mentioned above will work in most cases. However, if they didn’t, then here are some additional instructions that you can follow:
- Make sure that the device that you are trying to connect the WiFi to is working properly. Restart the device and perform additional troubleshooting if required.
- Ensure that the operating system on the device is up-to-date.
- Purchase a WiFi amplifying device if necessary.
- Check your network name again. You might be using the wrong network name and password connection.
- Check for firmware updates for your router.
- Upgrade to a higher bandwidth plan.
- Consider using the internet using an ethernet cord.
Also read: Suddenlink outage: How to check? What do to?