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Why is my XFI gateway offline?

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  • 3 min read

Having a stable internet connection is rather essential these days. Everything from people’s work to social lives depends on a good, stable and fast internet connection. So if your router suddenly starts acting up, it can be a significant inconvenience. 

In this article, we’re taking a look at why your xFi gateway is offline, the reasons behind it and what you can do to fix the problem,

What causes this error?

Your xFi gateway can go offline for several reasons, here are some of the most common factors:

  • Improper power delivery.
  • Firmware issues with the router or xFi pods.
  • Internet connectivity issues. 
  • Problems with your ISP (Xfinity).

Also read: What does ‘extended network’ mean?

How to fix this?

Here are seven fixes you can try out. 

Restart your gateway

There are a number of ways you can restart your gateway:

  • Using the Xinfity app
  • Using the router firmware
  • Unplugging the power cord to the router.

Regardless of the method you choose, the outcome remains the same. Restarting the device can help reset any corrupt temporary memory onboard that may be causing problems. 

Check for outages

Outages from your ISP’s end can also cause orange lights on your router. Check out the Xfinity service outage page to see if your area is experiencing issues. If you are facing issues, you can contact Xfinity to find out how long it’ll take for services to resume. 

Hard reset your router

If restarting the router didn’t help, a hard reset can. To do so, simply unplug your router from the power and remove the power cord from the router as well. Wait 30 seconds before plugging the cable back in again and then another 30 seconds before you plug the router into mains power. Once done, restart your router as usual and it should come back online. 

Check for firewall or antivirus issues

Another reason for the gateway being offline can be aggressive firewall or antivirus settings. Third-party firewalls or antivirus software can often block internet connections from devices or programs in a bid to protect your PC.

To check if a firewall or antivirus is at fault, simply disable them temporarily to see if that makes the gateway come online again. If it does, try modifying the settings so that your internet connection goes through. 

Also read: Why is my PS5 lagging? 7 Fixes

Check signal strength 

If you’re using xFi pods to extend the range of your WiFi connection, not placing them correctly can also give you the gateway offline error. Check to see if the pods themselves have a good WiFi connection to amplify further and make sure they’re well within range of the main router that hosts your network.

Hardware failure in the router or modem

If a part inside your router or modem fails and doesn’t work anymore it can also cause your gateway to go offline. The best way to confirm this is to either check the Xfinity app, which will tell you the exact cause of the issue or contact Xfinity support to have a look at the router or modem. 

Contact Xfinity support

Finally, if nothing else works, you will have to contact Xfinity support and have them assist you remotely or send a technician over to your house to diagnose and fix the problem. There’s a good chance that the issue actually persists in your router, and a replacement from the ISP would be able to fix the problem.

Also read: Suddenlink outage: How to check? What do to?

Yadullah Abidi

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here: