One of the most prominent streaming services in India currently, Hotstar has an extensive content catalogue, which includes tv shows, movies, and live sports and news streams. However, the streaming service isn’t devoid of issues, some of which are very prominent.
We researched a bit and found out that scores of websites and videos on YouTube are offering free Hotstar Premium cookies as well as free Hotstar Premium account and passwords. These credentials are more than often stolen from the user, and if you’re facing trouble while trying to play a video, you should strongly consider changing your password as it might be posted on some forum and being used by many others, apart from you.
The most common error shown by Hotstar reads, “Sorry, more than one premium video is being requested from this account. Please close other videos and try again.”
Since users can’t check which devices are using Premium account or sign out from all devices — security features offered by Hotstar competitors to grant users control over their account’s security — the only option you’re left with is to change your password.
Note: At the time of writing, Hotstar only allows one concurrent stream per account. So the error message mentioned above is also shown if you haven’t closed a video you might’ve been watching on some other device that you use for streaming. Other than that, also close the Hotstar app on all of your devices to ensure that you’re not the cause of this error. If the problem persists, you should change your account password.
If you still do not wish to change your password, you can also email Hotstar at [email protected] the company can clear the session from the back-end, which should resolve the error.
How to change Hotstar password?
- Open the Hotstar app and tap on the menu button located to the left of the Hotstar logo on the top of the app.
- Now tap on My Account, located at the top of the menu.
- On the next page, tap on Change Password
- You’ll be shown a notification at the bottom, which states that Hotstar has sent an email with a link to change your password to the registered email address.
Once you receive the email, click on Change Password. The emailed link will expire in 24 hours. Once you’ve changed the password, you’ll need to login to your Hotstar account again with the new password.
- Login to your Hotstar account on their website.
- Hover over the profile picture icon at the top right of the page (besides Search).
- Click on My Account
- On the next page, click on Change Password
Prayank heads the Editorial at Candid.Technology. When not writing, he loves taking trips on his bikes or chugging beers as Manchester United battle rivals.
Contact Prayank via email: [email protected] or call: +91-522-4333653