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3 types of Google Chrome crashes and their troubleshoot

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  • 5 min read

Google Chrome is the most widely used browser supported by one of the biggest tech companies in the world, but even with its stature, the browser is not prone to crashes and hangs. Irritating would be an understatement to express the emotions when the Chrome window crashes, particularly when you are doing some crucial work.

In this article, we will explain the three types of Chrome crashes and how to troubleshoot them.

Aw, Snap! error message

One of the most common error messages that Chrome users see. It pops-up when a webpage is not displayed correctly. For troubleshooting, this problem follow the steps given below.

  • Try reloading the webpage.
  • If the issue persists, try closing all the open tabs and then open the desired tab again. Or restart Chrome.
  • If it’s not resolved yet, then you should consider restarting your device.

Also read: How to choose the information synced to Google Chrome and how to delete it

Page unresponsive box

When a particular set of pages or individual webpage causes problems, then this error message is displayed. To troubleshoot this problem, follow the steps given below.

  • Select the webpages in the box and then click on Kill pages. After killing the webpages, press reload. |OR|
  • Restart your device and then open the pages again.

Unresponsive tabs

This error occurs when the page does not load and is struck, showing a white screen. Tabs usually become unresponsive when there is a problem in graphic rendering. The troubleshooting measures are given below.

  • Try opening another tab and browse there. This might help the previous unresponsive tab to load.
  • Restart Chrome.
  • Restart the device.

These are the basic troubleshooting which can help you to resolve the problem. Below are the advanced troubleshooting options.

Advanced troubleshooting options

Few advanced troubleshooting methods are as follows.


Type chrome://crashes in the browser to know about the crash IDs and to file the bug. However, for that, you must enable crash reporting. To enable crash reporting, follow the steps given below.

On Computer

  • On Chrome, go to three-dot menu > Settings.

  • At the top left corner, click on People option.

  • Then click on Sync and Google services.
  • In the menu that will open, turn on the Help improve Chrome’s features and performance.

On Android

  • In the Chrome app, go to three-dot menu > Settings.
  • Tap on Advanced > Privacy.
  • Tap on Sync and Google Services.
  • Turn on the Usage and crash reports.

On iPhone and iPad

  • On the Chrome app, go to MoreSettings.
  • Tap on Privacy and then on Send Usage Data.
  • Choose among the options — AlwaysOnly on Wi-Fi, or Never. (We recommend you to choose Only on WiFi option).

Note: If you are not signed in to Chrome with your Google ID, after Privacy, go to Sync and Google Services, and then switch on the toggle key for Help improve Chrome features and performance. This will send usage stats as well as crash reports to Google.

Chrome browser debug logs

The debug logs help to troubleshoot various Chrome problems. They are not generated automatically, and hence you have to create them manually. To generate debug logs, click here.

Remember, the debug files are overwritten every time Chrome restarts. So, when troubleshooting the problems, check the debug logs before restarting Chrome.

How to read the debug logs?

Various tools like Sawbuck (on Windows) and Console (on MAC) are used to read the debug logs. Click on the link here to know more about the debug logs.

Note: These functions are for advanced users. If you are a computer layman, it is better to not use these settings by yourself, instead consult an advanced user or better yet, an expert.

Thus, we have learned about various Google Chrome crashes and ways to troubleshoot each of them.

Also read: How to log yourself out of Facebook and Instagram from all devices?

Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here:

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