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How to fix Netflix Error UI-800-2?

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Netflix Error UI-800-2 usually indicates that the information stored in your streaming device — Roku, Firestick, Smart TV or Blu-ray player, among other devices — is causing the issue and needs to be refreshed.

Here are five ways to fix the Netflix Error UI-800-2 on any of the aforementioned or other devices you use to stream Netflix. While they may seem elementary, these seem to get the Netflix error fixed in most cases.

Restart your device

While this might seem like an understatement when we said the steps to fix the error are elementary, but restarting your device can go a long way in fixing a lot of issues you might be having.

If you’re running a Roku, set-top box or a streaming device, you should wait for up to three minutes before switching on the device. Unplugging directly from the power source is even more ideal.

A simple restart can help in clearing any cache files or background processes that might be hindering Netflix from running smoothly. Moreover, if you’ve recently updated an app, especially Netflix, restarting will really help.

Also read: 9 ways to fix the Netflix Site Error

Update your device’s firmware or factory reset

You can either update your device’s firmware or contact your device manufacturer to do it for you. You can also try factory resetting your device or at least its network settings to resolve the Netflix error UI-800-2.

Outdated firmware can cause issues with updated apps, which can cause the aforementioned Netflix error.

Sign out of Netflix

You can also sign out of Netflix from your streaming device or smart TV and then sign in again to resolve the error. The steps mentioned below will help you log out of Netflix app on Roku, Blu-ray players, streaming devices and smart TVs.

  • Either select More Info/More Details from the error page or click on the Settings (Gear) icon on the Netflix home screen.
  • Then select Sign Out/Reset on the sign-out screen.

You can also follow our guide here to log out of Netflix on iPhone or follow this guide to log out of Netflix from all devices, including your PC and Android device.

Reinstall/Update the app

If the Netflix error persists, you might want to uninstall and reinstall the app on your device. Any issues should go away with a fresh installation, alongwith all the app data and cache.

Similarly, you can also see if the Netflix app has a pending update on your device. Updates carry bug fixes and patches, which could potentially fix the error.

Also read: 11 ways to fix Netflix error code NW-2-5

Restart your router/internet connection

Similar to the fix above, your router or modem’s firmware or software may be causing issues, which can be the case especially when they’ve been updated recently. Restarting the router can also help reset things and solve the Netflix Error UI-800-2.

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The five methods listed above should help you fix the Netflix Error UI-800-2 on your Smart Tv, Roku, Blu-ray player or any other streaming media player.

Is it me or Netflix?

All said and done, if nothing above seems to get rid of the Netflix Error UI-800-2 on your device and you’ve been wondering, “is it really you or is Netflix down?”, then you should check Netflix’s server status on their official page here or through third-party sites like DownDetector here.

If Netflix is down, then all you can do is wait for the service to come online.

Also read: 7 ways to fix Netflix error NW-3-6



Writes news mostly and edits almost everything at Candid.Technology. He loves taking trips on his bikes or chugging beers as Manchester United battle rivals. Contact Prayank via email: