Much like any other online platform, Netflix also experiences glitches at times, resulting in the end-user receiving an error message on their streaming device. The issue can be caused due to malfunctioning Netflix servers, but at times, your streaming device or internet connection can also be at fault.
If you see the Netflix error code NW-3-6 alongwith the message “We’re having a problem connecting to Netflix. Please try again.” on a Playstation, Xbox, Roku, Nintendo Wii, smart TV or Blu-ray player, here are seven ways you can fix the error.
Also read: 11 ways to fix Netflix error code NW 2 5
How to fix the Netflix error NW-3-6?
The following seven methods can help you fix the Netflix nw-3-6 error on Blu-ray player, Nintendo Wii U, PS 3, PS4, PS5, Xbox 360, Xbox One Xbox Series X and S, Roku, Smart TV, set-top box and streaming media players. While they may seem elementary, these seem to get the error fixed in most cases.
If these don’t help your case, you can contact Netflix on call at 000-800-040-1843. You can also call them free of cost through the Netflix app for Android and iOS. Alternatively, you can also start a live chat using the dedicated button at the bottom of Netflix’s help page here.
Check if Netflix is down
You can check Netflix’s server status on their official page here or through third-party sites like DownDetector here.
If Netflix is down, then all you can do is wait for the service to come online.
Restart your device
While this might seem like an understatement when we said the steps to fix the error are elementary, but restarting your device can go a long way in fixing a lot of issues you might be having.
A simple restart can help in clearing any cache files or background processes that might be hindering Netflix from running smoothly. Moreover, if you’ve recently updated an app, especially Netflix, restarting will really help.
Restart your WiFi/Internet connection
Similar to the fix above, it’s possible that your router or modem’s firmware or software are causing issues, which can be the case especially when they’ve been updated recently. Restarting the router can also help reset things and solve the Netflix nw-3-6 error.
Also read: Netflix error codes for Android, iOS, PC, consoles and more; How to fix them?
Try connecting your device directly to the router via LAN
You can also connect your device directly to the router or modem using a LAN cable. It’s quite possible that your router’s WiFi antennas are misfiring and that could cause an issue with network stability when connected wirelessly.
Try connecting to the internet using the LAN cable and see if that fixes the Netflix error nw-3-6.
Verify your DNS settings (PlayStation and Xbox)
If you’re facing the Netflix error nw-3-6 on your PC (Windows and Mac) or a Playstation or Xbox gaming console, you’ll need to check the DNS settings and verify them to make sure that Netflix streams smoothly.
Setup the DNS settings on your gaming console as suggested below to fix the Netflix nw-3-6 error on PS3, PS4, PS5, Xbox 360, Xbox One, Xbox Series X/S.
Settings for PS3
On Playstation 3, you need to go to Settings > Network settings > Internet Connection settings > OK > Custom > Use Wi-Fi (manually)/Use a LAN Cable (auto-detect) to get to the DNS settings.
- IP address settings: Automatic
- DHCP host name: Do not specify
- DNS settings: Automatic
- MTU settings: Automatic
- Proxy server: Do not use
- UPnP: Enable
Settings for PS4
You can check our guide to change the DNS on PS4 or follow the steps mentioned below.
On Playstation 4, you need to go to Settings > Network > Set up Internet Connection > User Wi-Fi (custom)/User a LAN Cable to get to the DNS settings.
- IP address settings: Automatic
- DHCP host name: Do not specify
- DNS settings: Automatic
- MTU settings: Automatic
- Proxy server: Do not use
Settings for PS5
On Playstation 4, you need to go to Settings > Network > Settings > Set up Internet Connection > User Wi-Fi/User a LAN Cable > Advanced settings to get to the DNS settings.
- IP address settings: Automatic
- DHCP host name: Do not specify
- DNS settings: Automatic
- MTU settings: Automatic
- Proxy server: Do not use
Xbox 360
- Press the Guide button on the Xbox controller.
- The go to Settings > System Settings > Network Settings.
- Then choose your preferred network and select Configure Network.
- Then Select DNS Settings and select Automatic.
- Restart your Xbox.
Xbox One/ Series X/ Series S
- Open the guide by pressing the Xbox button on the controller.
- The select Settings from the Profile & system menu.
- Then select General.
- Then Network Settings > Advanced Settings > DNS Settings > Automatic.
Also read: How does Netflix work? The science behind the play button
Try to improve the WiFi signal
Similar to the case above, a weak WiFi signal could also cause the issue, especially if you’ve set your streaming or download settings to the highest quality.
You can try improving your WiFi signal by either moving the router’s location, which might not be ideal if it’s tied down with wires. In that case, however, you can use a repeater to boost the WiFi signal in your room.
If you can relocate the router, try putting it in a central spot in your home. It’s also recommended to keep your router on top of a cabinet or shelf to avoid its signal from getting restricted due to furniture.
Reinstall/Update the Netflix app
If the Netflix error persists, you might want to uninstall and reinstall the app on your device. Any issues should go away with a fresh installation, alongwith all the app data and cache.
Similarly, you can also see if the Netflix app has a pending update on your device. Updates carry bug fixes and patches, which could potentially fix the error.
The seven methods listed above should help you fix the Netflix error code nw-3-6 Xbox, Playstations, Nintendo Wii, Smart Tv, Roku, Blu-ray player or any other streaming media player.
Also read: How to make your Netflix profile private?
