Is Netflix not working on Roku for you too? Well, you’re not alone. As we shift from traditional TV towards online streaming, streaming devices that plug into your TV are becoming increasingly important daily. Roku is one of the most popular streaming devices out there, but as well-made as it is, it often runs into bugs and glitches.
In this article, we discuss why Netflix is not working on your Roku and how to fix the problem.
Why is Netflix not working on Roku?
There are several reasons why your Roku might not be able to stream Netflix. Some of the most popular reasons include the following:
- Network issues: Your internet connection might be slow or unstable or not compatible with Netflix. This can cause buffering, freezing, or error messages when streaming Netflix on Roku.
- Software issues: Your Roku device or Netflix app might be outdated or incompatible. This can cause glitches, crashes, or errors when streaming Netflix on Roku.
- Hardware issues: Your Roku device or TV might have faulty or loose cables, ports, or power sources. This can cause black screens, no sound, or no signal when trying to stream Netflix on Roku.
- Account issues: Your Netflix account might have expired, been hacked, or reached the maximum number of devices. This can cause authentication errors, payment errors, or streaming limits when trying to stream Netflix on Roku.
Also read: Why does my Roku keep restarting?
How to fix Netflix not working on Roku issue?
Here are seven ways to fix Netflix not working on Roku. Depending on the cause of the problem, you can try different solutions.
Restart your Roku device and TV
A simple reboot can sometimes solve many issues with streaming devices and apps, including the Netflix not working on Roku issue. To restart your Roku device and TV, follow these steps:
- Unplug the power cord from your Roku device and TV.
- Wait for 30 seconds, and then plug the power cord back into your Roku device and TV.
After that, check if Netflix works on Roku now. If not, move on to the next steps.
Check your internet connection
A poor and unstable internet connection can affect your streaming quality and performance. To check your internet connection, follow these steps:
- On your Roku remote, press the Home button.
- Go to Settings > Network > Check connection, wait for the test to complete, and see the results.
If the test shows that your internet connection is good and meets the minimum requirements for Netflix, then proceed to the next solution. If the test shows that your internet connection is poor or does not meet the minimum requirements for Netflix, then try these steps:
- First, check to make sure there isn’t an internet outage in your area. You can ask your Internet Service Provider for this information or visit their website.
- If there is no outage, it is time to check the hardware to ensure they are not damaged. Check all the hardware associated with the internet connection. That includes your router, modem, power cable, and the main power source, among others. Ensure that all the hardware is undamaged and working properly. If you notice any damage, change it asap.
- If the hardware is fine, then it is time to check the connections. Make sure that the cables are secured firmly in the proper ports.
- Sometimes, there is too much distance between the WiFi and the receiving device. Make sure that the distance is less. You can also directly connect the internet to your computer, as it provides a more stable speed than WiFi.
- Also, remove any other electronic appliances that might interfere with the WiFi signals. While at it, place the WiFi on a raised platform so that the devices catch signals seamlessly.
- If many devices are connected to your network, remove them before playing games on the internet, as the devices share the limited bandwidth of the plan. You can also think of upgrading your existing internet plan.
Also read: How to fix error code 224003?
Update your Roku device and Netflix app
Outdated software can cause compatibility and performance issues with streaming apps, including Netflix not working on Roku error. Thus, you should habitually update the software and firmware as soon as the company releases them.
Update Roku device
To update your Roku device, follow these steps:
- On your Roku remote, press the Home button.
- Go to Settings > System > System update > Check now.
Now, wait for the update to download and install on your Roku device.
Update Netflix on Roku
Follow these steps to update Netflix on a Roku device:
- On your Roku remote, press the Home button again.
- Go to Streaming channels > Netflix > Options > Check for updates.
Wait for the update to download and install on your Netflix app and check if Netflix works on Roku now.
Reinstall your Netflix app
Corrupted or missing files can cause glitches or errors, including Netflix not working on Roku, with streaming apps such as Netflix. To reinstall your Netflix app, follow these steps:
- On your Roku remote, press the Home button.
- Go to Streaming channels > Netflix > Options > Remove channel.
- Confirm by selecting Remove channel again.
- On your Roku remote, press the Home button again.
- Go to Streaming channels > Search channels > Type in “Netflix” > Select Netflix > Add channel.
Reinstalling the Netflix app on Roku should resolve the Netflix not working on Roku issue.
Also read: LG TV remote not working: Quick Fix
Check your cables and ports
Faulty or loose cables and ports can cause signal loss or interference with streaming devices and TVs. To check your cables and ports, follow these steps:
- Unplug the HDMI cable from your Roku device and TV.
- Inspect the cable for any damage or wear and tear. If the cable is damaged, replace it with a new one.
- Inspect the ports on your Roku device and TV for any dirt or debris. If the ports are dirty, clean them with a soft cloth or compressed air.
- Plug the HDMI cable back into your Roku device and TV. Make sure the cable is firmly and securely connected to both ends.
- Turn on your TV and select the correct input for your Roku device.
If there is a hardware problem, repair or replacement is the only way forward to fix the Netflix not working on Roku issue.
Check your Netflix account
Account issues can prevent you from accessing or streaming Netflix on Roku or any other device. To check your Netflix account, go to the Netflix website and sign in with your account name and password.
After that, check if your account is active and valid. If it has expired, renew your subscription. If it has been hacked, reset your password and secure it.
While at it, check if you have reached the maximum number of devices that can stream Netflix simultaneously. If you have, sign out of Netflix from other devices you are not using. You can also upgrade your plan to increase the number of devices streaming Netflix simultaneously.
Factory reset your Roku
If all fails, you can factory reset your Roku to fix the Netflix not working on Roku error. This should take care of just about any error you’re facing.
Step 1: Press the Home button on your Roku remote, and go to Settings.
Step 2: Inside Settings, select System.
Step 3: Select the Advanced system settings and select the Factory reset option.
Also read: How to fix Verizon router yellow light?
