Skip to content

How to fix Google Pay error: OR-CCSEH-21?

  • by
  • 5 min read

Users have often reported seeing OR-CCSEH-21 error while trying to send or receive money on the Google Pay app or while trying to purchase on other Google platforms like YouTube, Google Cloud, and Google Wallet, among others.

Here is the error message format that people have reported seeing — Your request failed. Use a different payment method, or contact us. Learn more [OR-CCSEH-21].

If you are one of the many users who are facing this error, don’t worry as we got you covered. In this article, we’ll cover the reasons for OR-CCSEH-21 error and will provide you with a few quick fixes so that you can quickly complete your transaction.

OR-CCSEH-21 error: Possible reasons

There can be many reasons why you are seeing this particular error while using Google affiliated apps. Some of the reasons include:

  • Server issues: If Google Pay other app’s servers are down, then you may see this error.
  • Card restrictions: Sometimes, your bank places certain restrictions on your card disallowing you to complete the purchases.
  • Insufficient balance: Have you checked your account’s balance? Maybe you don’t have enough balance to complete the transaction, hence the error.
  • Cache issues: Sometimes, a corrupt cache can also result in an OR-CCSEH-21 error.

Also read: How to fix Google Pay error: OR-RWE-03?

OR-CCSEH-21 error: Possible fixes

You can check out the following fixes to resolve OR-CCSEH-21 error:

Check your card and bank balance

Verify that you have entered the correct card details while purchasing or adding a card. Also, ensure that you have a sufficient bank balance to complete the transaction. If you don’t have enough funds, try adding a different card or depositing more funds into your account.

Check the servers

If the app’s servers are down, you cannot complete the transactions. Visit any third-party website to gauge the current server status of Google Pay or any other Google service that is showing you the error.

Clear cache and cookies

Although cache helps to load the app faster, it is also the cause of various errors such as this one. Therefore the best option for you is to clear Google Pay or any other Google-related app. The method is the same for each app.

  • Open Settings and then tap on Apps.
  • Next, tap on See all apps and then select Google Play Store.
  • Once you are inside Play Store, tap on Storage and Cache.
  • Finally, tap on Clear cache and Clear Storage.

Verify or change the payment method

If you have other payment methods available on Google Pay, then switch to another one. Just purchase the item and select another payment method while checking out.

In order to verify the payment method, head to and then click on Subscription and services and then select a new payment method.

Update your payment information

If you have changed your address or phone number recently or have switched countries, then update the information on or Google Pay to allow Google to integrate the updated information into its systems.

Confirm with your bank

Some banks place restrictions on certain types of transactions. For instance, if your card doesn’t support automatic payments, then you are likely to see OR-CCSEH-21 or other such errors while trying to complete a transaction.

In other instance, some banks place a restrictions on international payments. You will likely see such errors if restrictions are placed by your bank. Contact your bank and tell them to upgrade your account.

Contact Google Pay support

If nothing else works, then contacting Google Pay support is your last option. Tell them your problem in detail and explain the various steps that you have taken before hand so that they can help you.

Also read: How to fix Google Pay error: OR-PMSA-03?

Frequently answered questions (FAQs)

Let us dive into some FAQs on the topic:

What does error code OR-CCSEH-21 mean?

It means that your payment has been declined due to unsupported payment method. You can add a new payment method or update your payment information to resolve the issue.

How do I fix Google Play payment error?

First, check whether Google Play servers are running or are down. Next, update or change your payment information on Google Play.

More information is available in our article on Google Play server error

Also read: How to fix Google Pay error: OR-TAPSH-08?

Kumar Hemant

Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: