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How to fix Roku error 020?

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While using Roku, if you encounter an error that looks like this — HDCP Error Detected or Error code: 020, this means that there is some problem with the Display Refresh Rate of the Roku device.

Before going further with the fixes of this error, let us understand what exactly is HDCP so that you can get a clear idea about this error. High-bandwidth Digital Content Protection (HDCP) is like a protection mechanism to stop the unauthorized copying of videos from Blu-ray players, cable boxes or Roku devices. If the Roku device detects that your monitor is unable to comply with the HDCP Protocol, then you will see the error code 020 on Roku.

In this article, we will discuss how you can fix Roku error 020 to easily continue using the device.

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3 ways to fix Roku error 020

In this section, we give 3 major fixes for Roku error 020 along with several minor ones.

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Restart Roku

One of the easiest solutions to the problem is just to restart your Roku device. Unplug the power cable and after 30 seconds or so, plug it back in and boot the device.

Or, go to the Home menu > Settings > System. After that, select System Restart.

If restarting didn’t fix the issue, move on to the next steps.


Disable Display Refresh Rate of Roku Device

Here are the steps to disable the Display Refresh Rate of the Roku device:

  • Open Settings and then select System.
  • Next, go to Advanced System Settings and then head to Advanced Display Settings.
  • Here, select the Auto-adjust display refresh rate and then select Disabled.

Remember, the Display Refresh Rate is only available on Roku devices which support 4K video.


Tweak the Display Type settings

Set the Display Type settings to Auto-detect by to fix Roku error 020. Here are the steps to do so:

  • Go to Settings > Display Type.
  • Select Auto-detect display type.

When you have selected this option, Roku will analyse your HDMI connection and your TV’s screen might flicker.

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Some other fixes for Roku error 020

The above three fixes should work for a majority of you. However, for some of you, these fixes might not be enough. So, here are some additional instructions to fix the error:

  • Check for damage to the HDMI cable. If you found any damage, then it is better to change it.
  • Try a different HDMI input for your TV.
  • Change the TV, if possible.
  • If you are using a computer monitor, switch to a TV.
  • Ensure that your TV supports HDCP protocol. Contact your manufacturer or visit their website for more details.

We hope that this article has cleared all your doubts related to Roku error 020. By following the steps mentioned above, we are sure that you will be able to fix the error. Do share this article with someone who is trying to fix this same error. Visit our website for more such fixes and how-tos.

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Kumar Hemant

Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: kumarhemant@pm.me

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