Skip to content

Why are my Samsung TV apps not working?

  • by
  • 3 min read

Smart TVs are quickly becoming commonplace as more and more brands compete for market share. As a result, consumers are now getting quality smart TV from popular brands at a steal.

However, even if your TV comes from a reputed brand like Samsung, Sony or LG, it isn’t immune to random bugs and glitches. In this article, we’re going over what to do if your Samsung TV’s apps aren’t working.

Also read: What is a Smart TV? How does it work? Do you need one?

Cold boot your TV

Cold booting your TV is the equivalent of restarting your PC. It’s also different from simply turning your TV off and on again. 

There are two ways you can cold boot your TV:

  • Using the remote: press and hold down the power button on your remote until the TV turns off and then back on again. This should take about five seconds. 
  • By unplugging the TV: unplug the TV from the wall and leave it unplugged for about 30 seconds before you plug the TV back in again. 

Update your Samsung TV software

Chances are out of date software on your TV can also cause problems like this. Follow these steps to update your TV’s software.

Step 1: Press the Menu button on your remote.

Step 2: Select Support, followed by Software Updates.

Step 3: Press the Enter button on the remote. 

Apps that aren’t showing up in Smart Hub

If your apps aren’t showing up in the Smart Hub, follow these steps to resolve the error.

Step 1: Open the Smart Hub using your remote and press buttons 2, 8, 9. Note that the number combination can be different based on your TV series. Refer to Samsung for help on this

Why are my Samsung TV apps not working?

Step 2: Select any other country apart from your own in the Internet Service settings.

Step 3: Agree to the terms and services and wait for the Smart Hub to update and reset. 

Step 4: Change back to your country.

The missing apps should now be visible. 

Reset the app

If you’re facing problems with a specific app. deleting it and then reinstalling it again might help. 

Step 1: Head over to the Smart Hub and select Samsung Apps.

Step 2: Search for the app that’s causing problems and select it to proceed.

Step 3: Press the arrow above the app icon to open the context menu. Delete the app from here and install it again.

Also read: Top 7 cheapest smart TVs in India

Yadullah Abidi

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here: