Skip to content

Fix: Server processing error: VideoSourceCheckException

  • by
  • 4 min read

Instagram is one of the world’s most popular social media platforms. While the platform was originally intended to be an image-based social media network, it has since evolved into a short-form video content platform with photos and videos showing up in equal measure.

However, as easy as it is to use Instagram and share photos and videos with friends, the app doesn’t always work as expected. It does run into issues from time to time which the average user doesn’t understand.

In this article, we’re talking about the “Server processing error: VideoSourceCheckException” error in Instagram, its causes and what you can do to fix the problem.


What causes the “Server processing error: VideoSourceCheckException” error?

The error is triggered when Instagram servers can’t process a video you’re trying to upload. There are several reasons why this might happen.

  • Internet connectivity issues or slow internet connection.
  • Invalid video format.
  • Corrupt video from the source.
  • Server issues on Instagram’s end.
  • Outdated Instagram app.

Also read: How to fix the ‘Couldn’t load image. Tap to retry’ Instagram error?


How to fix the “Server processing error: VideoSourceCheckException” issue?

Here are nine fixes you can try out.

Check your internet

When you see an error like this, you should first check if you’re connected to the internet. If you’re on WiFi, ensure a stable signal and an active internet connection. If you’re on mobile data, check to see if it’s enabled and if you have good network coverage.

What is WiFi 6 (802.11ax): Everything you need to know

Check Instagram

The next thing is to see whether Instagram is working correctly or not. To verify this, you can consult sites like DownDetector or Instagram’s other social media handles. If Instagram is facing an issue, you can only sit back and wait until the error gets fixed.


Try changing the video format

While Instagram should accept just about every commonly used video format, there can be glitches that sometimes prevent uploads. Try converting the video you’re trying to upload to the MP4 format and reuploading to see if that resolves the issue.


Use a different codec

A different codec, H.265, can also fix the problem. At times, different codecs can have larger file sizes that can cause problems with uploads. H.265, more often than not, works fine with Instagram uploads.


Compress your media

If you’re trying to upload some particularly big photo or a longer video, trimming the video or compressing it can help you get around the issue. You can try removing any tagged accounts as well.


Update your Instagram app

More often than not, if you’re running an outdated app, it can cause problems. Head to your respective app store to check for any updates. If they are, update your app and try again.


Stop using third-party apps on Instagram

If you use any third-party bots or apps to use Instagram or upload posts, it’s time to stop. Instagram doesn’t support using third-party programs to access its platforms and can block or restrict your accounts if it detects you’re doing the same. 

Also read: What is com.google.android.packageinstaller?


Clear the cache

Clearing the app’s cache can eliminate corrupt files or data that might interfere with Instagram’s functionality.

How to fix the 'Instagram notifications not working' issue?
  • Tap on Apps and notifications.
  • Tap on Show all apps and find Instagram from the list. If you’ve recently used Instagram, it’ll also appear in the recent apps.
  • Tap on Instagram.
How to fix the 'Instagram notifications not working' issue?
  • Then tap on Storage & cache.
  • Then tap on the Clear Cache button.

This should resolve the problem.


Reinstall the app

Reinstalling your app can fix many issues that cause your notifications to stop working. Try reinstalling the app on Android or iOS to see if it resolves the issue.

Also read: How to fix the ‘Sorry we couldn’t complete your request’ Instagram error?

Yadullah Abidi

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here: yadullahabidi@pm.me.

>