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Why is my Starlink offline?

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  • 4 min read

Photo: Starlink

As a Starlink user, you may wonder why your Starlink is suddenly offline. Starlink is a satellite internet service that provides high-speed internet access to rural and remote areas.

However, like any other technology, it is not perfect, and due to various reasons, it can go offline. In this article, we’ll explore the common causes of Starlink disconnection and how to fix them quickly.


There are many possible reasons why your Starlink might be offline, such as bad weather, obstructions, dish alignment, cable problems, router issues, or network outages. Let us understand each cause in detail and their associated troubleshooting tips.

Bad weather

One of the main factors that Starlink’s performance is sub-par is bad weather. Heavy rain, snow, fog, or clouds can interfere with the signal between the dish and the satellites. This can result in slow speeds, high latency, or complete loss of connection.

To fix this problem, you must wait until the weather clears up. Starlink is designed to automatically adjust to changing weather conditions and find the best satellite available. However, this process can take some time, and you might experience downtime during severe weather events.


Obstructions

Another common cause of Starlink disconnection is obstructions. Anything that blocks the line of sight between the dish and the sky can disrupt the signal and cause connectivity issues. For example, the presence of trees, buildings, power lines, hills or other massive objects.

To fix this, move your dish to have a clear view of the sky in all directions. Starlink recommends installing your dish at a high point with no obstructions within a 100-degree cone. You can use the Starlink app to check for obstructions and find the best location for your dish.


Dish alignment

Photo by Mike Mareen / Shutterstock.com
Photo by Mike Mareen / Shutterstock.com

Sometimes, your Starlink might go offline because your dish is improperly aligned. To communicate with the satellites, the dish must point at a specific angle and direction. If the dish is tilted, moved, or knocked off by wind or animals, it can lose its alignment and connection.

To fix this problem, re-align your dish using the Starlink app. The app will guide you through the steps to adjust the dish’s angle and direction until it finds a good signal. You can also use a level tool to ensure your dish is flat and stable.


Cable issues

Another possible reason why your Starlink might be offline is cable problems. The cable that connects your dish to your router can get damaged, loose or disconnected due to various factors such as weather, animals or human error.

To fix this, check both ends of your cable and ensure they are plugged in securely. You should also inspect the cable for any signs of damage, such as cuts, kinks or frays. If you happen to find any damages, you should immediately change the cable and buy a suitable cable for Starlink.


Router issues

Sometimes, your Starlink might be offline because of router issues. The router distributes the internet signal to your devices via WiFi or ethernet. However, if the router malfunctions due to power surges, overheating, software glitches, or manufacturing defects, you will have problems connecting your Starlink.

You can reboot your router by unplugging it from the power source for 30 seconds and then plugging it back in. This will reset the router and clear any errors causing connectivity issues. You should also update your router’s firmware regularly to ensure optimal performance.


Network outages

Finally, your Starlink might be offline because of network outages. If there’s any problem with the Starlink system or infrastructure, it can affect that region or area.

There’s nothing you can do other than wait for Starlink to resolve the issue. You can check for network outages by visiting websites like Downdetector that monitor the status of various online services.

If nothing else works, the best action for you will be to contact Starlink support for a more thorough and technical analysis of the problem.

In conclusion, if your Starlink system is offline, don’t fret, as most of the time, it can be easily fixed. Follow the tips mentioned above to get your Starlink back on track quickly.

Also read: Starlink ethernet adapter not working: Quick Fix

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Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: [email protected]

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