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Fix: There was an error opening this document: Access Denied

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  • 3 min read

If you have ever opened a PDF file, chances are that you have used Adobe Acrobat Reader. It is a straightforward tool designed to create and customise PDF files.

This article will discuss how to fix the ‘There was an error opening this document: Access Denied’ error.


Cause of this error

This error occurs when you are trying to open a PDF file through an email client such as Microsoft Outlook.

Also read: How to fix Adobe Error 111200?


Fix 1: By using the Security (Enhanced) option

If you ever see this error, you can opt for the following process:

Fix: There was an error opening this document: Access Denied
  • Open Acrobat Reader and then click on the Edit option at the top.
  • From the list of options in the drop-down menu, select Preference. Alternatively, you can use the shortcut – Ctrl + K to open the preference menu directly.
Fix: There was an error opening this document: Access Denied
  • In the Preference menu, select Security (Enhanced) setting on the left panel and then uncheck Enable Protected Mode at startup option.
  • Click on Yes on the confirmation screen.

This will resolve the error. Next time you can open the document without any hassle.

Also read: 5 ways to fix Adobe short media token validation error: invalid_signature


Fix 2: Check for updates

Checking for updates should be your go-to method in case of any error. Sometimes it happens that the error might be from a result of the application not being updated.

To update Acrobat Reader, follow the steps given below:

Fix: There was an error opening this document: Access Denied
  • Open Acrobat Reader and then click on the Help option at the top.
  • From the drop-down menu, select Check for updates option at the bottom. Alternatively, you can press C on the keyboard after you have clicked on the Help option.

You should check for updates from time to time in order to enhance your productivity and error-free experience.

Also read: The importer reported a generic error in Adobe Premiere: 4 Fixes

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