While on Netflix, you might encounter an error code disrupting your streaming. If the error reads tvq-rnd-100, the solution might be tricky. While publishing this article, Netflix claims it is a network connectivity issue and is investigating how to resolve it. To fix the error, Netflix suggests clicking on Try Again after the countdown that appears with the error message.
There are a few methods you can try to resolve the issue. Some of these work for the Netflix error tvq-details-menu-100, a network issue; hence might work for the error tvq-rnd-100 and tvq-details-menu-100.
The solutions range from checking internet connectivity to opting out of Test participation. Read on to learn the steps for trying out each of these five solutions that could potentially fix the Netflix tvq-rnd-100 error.
Check Internet connectivity
Since Netflix states it is a connectivity issue, it is best to rule out poor connectivity. If you use a mobile device or a desktop, check your internet speed with a trusted speed test website online, such as Speedtest by Ookla, Speedsmart or the Netflix-recommended Fast.
If you’re signed in through your TV or streaming stick, you can check your internet speed in the Netflix app.
- Go to the Netflix home screen and navigate to the left to open the menu.
- Scroll down to the bottom of the menu, then to the right, and select Get Help.
- Select Check your Network.
If the check fails or shows an error, your device isn’t connected to the internet or the internet connectivity is poor.
Contact your service provider to fix the issue if your internet speed is slower than recommended.
Netflix recommends the internet connectivity speed to be as follows:
| Video quality | Resolution | Recommended speed |
|---|---|---|
| Ultra-high definition (UHD) | 720p | 3 Mbps or higher |
| Full high definition (FHD) | 1080p | 5 Mbps or higher |
| Ultra high definition (UHD) | 4K | 15 Mbps or higher |
Restart your device
Restarting the device refreshes your session and thus can solve communication issues between your device and Netflix servers, if any.
To restart your Android device:
- Long press the power button until a menu appears.
- Select Power off to switch off your device completely.
- Wait for a minute before switching it back on by pressing the power button again.
To restart your iOS mobile device:
Depending on the model type, there is more than one way to shut down your iOS device. However, the following way works for all models:
- Go to Settings > General > Shut Down.
- Drag the slider that appears.
- Press and hold the side button to switch on until the Apple logo appears.
To restart your laptop:
- Switch off the device by tapping the power button (position can vary as per device type).
- Select the Shut down option and let the device sit idle for at least a minute.
- Unplug your device from its power source.
- Plug back in and switch the device on to retry connecting to Netflix.
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Restart your Wi-Fi
- Turn off your device, then unplug your modem and router from its power source.
- After some time, plug in your modem and router.
- Wait for a minute before turning on your device.
- Try connecting to Netflix again to check if the issue has been fixed.
Sign out and sign back in
Issues with connectivity with the server can be resolved when you sign out of the app or website and sign back in after a while.
- To sign out of your Netflix account, click the drop-down arrow next to your profile icon at the top-right.
- Tap the Sign out of Netflix option.
Select More details > Sign out / Reset if you are on an error screen.
On your TV app, if you are unable to find the Sign-out option, here is what Netflix suggests:
- Press the following buttons on your remote in the given order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
- Then, select Sign out or Reset.
- Sign back in and check if the issue has been resolved.
Switch off Test Participation
Issues may arise if you are part of the testing programme, which you are opted into by default.
- To opt out, go to your account homepage.
- Tap the drop-down next to your profile icon on the top-right corner.
- Select Account from the drop-down.
- Scroll down to Settings next to which you can find Test participation.
- Tap Test participation.
- On the Test participation screen, you will see a toggle button. Toggle to off and tap Done.
- Reconnect to Netflix to see if your connectivity issue is resolved.
Also read: How to fix Netflix error code C1 U7135 1957 205007?
