Photo: Tada Images / Shutterstock.com
Are you facing a situation where Zelle isn’t working on your device? Many users have reported a similar issue with the platform. Zelle is a payment app that allows you to send or receive money without hassle.
In this article, we’ll explain the probable causes of why Zelle isn’t working on your device and how to fix these issues.
Zelle not working: Possible reasons
Here are some of the most common reasons the Zelle app may not work.
Here are the reasons:
- Zelle servers are down
- Incorrect email address or phone number.
- The bank may not support Zelle
- Unstable or slow internet connection
- The sender or receiver is not on Zelle
Also read: Can you get scammed on Zelle?
How to fix Zelle not working issue?
Now that we have understood the probable reasons why Zelle may not work let us quickly head to the fixes:
Wait for the outage to resolve
If Zelle servers are down, there is nothing in your hands now. All you can do is wait for the company to resolve the issue. If you’re in a hurry, try a different platform like Venmo.
For those who want to check Zelle servers, head to Downdetector. You can also check the social media accounts of Zelle for more information regarding the outage.
Fix your internet
Poor internet connection may often cause the platforms not to work, especially those where you can send or receive money.
Head to this article to find ways to fix your internet
Similarly, go to this article to understand and resolve your WiFi issues
Restart your device
Sometimes, a simple restart can fix even the most technical problems. You should immediately restart your device if you feel that Zelle is not working correctly.
Try using Zelle after restarting your computer to see if it works.
Recheck your Zelle credentials
Another reason why Zelle is not working on your device is that the credentials you used to sign in on Zelle are different from those you are using to send the money.
Thus, it would help to recheck the credentials once again.
Also read: What banks does Cash app use?
Use a different bank
It may happen that your current bank may not support Zelle. So, you will have to enrol in a different bank.
Although the list of banks that support Zelle is long, in any case, you may want to check the list here to see whether your bank is on the list or not.
Make sure the receiver is enrolled on Zelle
For a transaction to be completed on Zelle, both the sender and receiver must be enrolled on the platform. If either of the parties is not on the platform, then the transaction will not happen.
So, before sending the money, ensure the receiver is on Zelle.
Ensure your mobile number is enrolled to the correct bank account
Another common reason Zelle is not working is that your mobile number is linked to another bank. For instance, you’re using the mobile number you used in the Chase bank but currently using your Alpine Bank account to send the money.
In this case, you must delete your Chase mobile number and link it with the Alpine Bank account to continue the transaction. You’ll have to contact your bank and ask them to unlink your mobile number from Zelle.
Contact Zelle support
If none of the above steps work, contact Zelle support for further assistance.
Also read: Zelle app not working: Quick Fix
