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Why does my PS4 keep disconnecting from WiFi?

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  • 5 min read

The PS4 is one of the most popular video game consoles on the planet. With Sony’s multiplayer and online services thrown into the mix, the console’s experience elevates to another level. However, that also means a constant connection to the internet.

In this article, we’re looking at what you can do if your PS4 keeps disconnecting from the WiFi.

Restart your console

The good old ‘have you tried turning it off and on again’ paradigm works here as well. Restarting your console or just about any device is one of the best ways to fix many seemingly random issues, including any discussion issues.

Also read: Unable to connect to EA servers on PC and PS4: 8 Fixes

Select your own frequency band

Manually specifying the frequency band you want to connect to can help resolve connection issues, especially on dual-band routers. 

Step 1: Head over to your console’s Settings.

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Step 2: Go to Network.

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Step 3: Select Set Up Internet Connection.

Why does my PS4 keep disconnecting from WiFi?

Step 4: Choose your connection type. We’re proceeding with WiFi, but LAN always works best.

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Step 5: Be sure to choose Easy setup.

Step 6: Look for the Options menu at the bottom and open it to proceed.

Step 7: Under WiFi Frequency Bands, select either 2.4 or 5GHz.

Try changing the DNS

Try using another DNS with your PS4 to see if that solves your problem. Check out our detailed guide on how to change the PS4’s DNS here.

Try reinstalling your games

If you’ve recently changed storage drives on your PS4, the change can trigger the issue. You should try reinstalling the game you’re having issues with before moving on to fiddling around with your storage drives. 

Step 1: Head over to the PS4 Settings.

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Step 2: Find Storage in the list.

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Step 3: Click on Applications.

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Step 4: Highlight the game or app you want to remove, press the Options button on your Dualshock 4 controller and click on Delete from the side menu.

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Now restart your console and reinstall the game. 

Also read: How to fix error code CE 34878 0 on PS4?

Rebuild your console’s database

The PS4’s Safe Mode has many handy options that can help resolve several issues with the console. One such option is the Rebuild Database, option five in the Safe Mode menu.

This restructures your drive so that your console can read it just like new again. This option can help you get around a bunch of other storage-related issues as well and potentially fix the error. 

Read our in-depth guide to know how to enter (or exit) the PS4 Safe Mode.

Initialise PS4

Another proven way of resolving numerous issues on the PS4 is to initialise, or factory reset your console. Doing so reinstalls the last software version you had on your console and can get it running pretty much hassle-free.

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Do keep in mind that you’ll have to use PS4’s Safe Mode for this. All you need to do is boot into the console’s Safe Mode and select the Initialise PS4 option. 

Read our in-depth guide to know how to enter (or exit) the PS4 Safe Mode.

Update your PS4’s system software

If the above methods fail to get your PS4 up and running, you’re going to have to take charge and update your console’s software version yourself. There are two ways you can do this.

  • Using the Internet
  • Manually updating using a software file. 

We recommend trying out updating using the internet first, as updating manually requires you to make sure you’ve downloaded the right update file and placed it properly on the installation media. 

You can check out our detailed guide on how to update the PS4 here.

Also read: Why does my monitor say no signal? 5 Fixes

Yadullah Abidi

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here: