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How to fix Amazon error 5503?

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  • 4 min read

Amazon’s the most popular e-commerce platform in the world. However, the platform itself has expanded beyond e-commerce, mostly with its streaming services. Amazon Prime Video has quite the content library featuring hundreds if not thousands of TV shows and movies. 

That said, just like everything else tech, it isn’t perfect. In this article, we’re looking at Amazon error 5503, its causes and what you can do to fix the problem. 

What causes Amazon error 5503?

The 5503 error code generally indicates connectivity issues such as a spotty internet connection. limited bandwidth or even geolocation issues with specific TV shows or movies.

Also read: How to change the video quality in Amazon Prime Video?

How to fix Amazon error 5503?

You can try out the following six fixes to get rid of the Amazon error 5503. 

Check internet connection

Now’s also a good time to check whether or not you have an active internet connection. If you’re on WiFi, make sure you’ve got an active link and that there are no signal issues. On cellular data, ensure that it’s enabled and you get good network coverage. 

Restarting your router can help get rid of a bunch of seemingly random internet and connectivity issues that may be hindering your connection to Amazon’s servers. 

Use a VPN

As mentioned before, error 5503 can also be triggered by content geo-restrictions that don’t allow regional content from one geographical location to be streamed somewhere else. If you’re trying to access such content, using a VPN to change your server location to a local region can resolve the error. 

Clear your browser’s data

Corrupt files in your cache or otherwise can cause this error as well. Clear them out to see if you can get Chrome to work.

Step 1: Type in chrome://settings/clearBrowserData in your browser’s address bar and hit Enter.

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Step 2: Select the cache and cookies options and ensure the Time range is set to All time. Click on the Clear now button to clear out all the data. 

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Now try re-accessing the service, the Amazon error 5503 should be resolved.

Also read: How to fix error: PG_Config executable not found?

Update your location settings

If there’s a mismatch between your Amazon account’s location and your actual location, you can run into these issues.

Step 1: Head over to your Amazon content and devices page, sign in, head over to preferences and select Country/Region Settings.

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Step 2: Click the Change button to switch to your desired country. 

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Prime Video should start working fine now. 

Clear Amazon Prime Video app cache 

Clearing the app’s cache can also help give a fresh start and resolve any underlying issues.

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  • Tap on Apps & notifications
  • On the next page, if you’ve recently used Hulu, it will appear under Recently opened apps. If it doesn’t, tap on the See all apps option, find and tap on Amazon Prime Video.
  • On the next page, tap on Storage & cache.
  • Then tap on Clear Cache.
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Once the cache is cleared, try using the app again.

Reinstall the app

If clearing the cache didn’t help, reinstalling the app might be worth a shot. Reinstalling an app from scratch removes all related files from your device and then downloads them again, replacing any broken or corrupt files that may be causing problems. 

Also read: Amazon Prime Video license error: 6 Fixes

Yadullah Abidi

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here: