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Amazon return button not working: Quick Fix

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  • 3 min read

Amazon is by far one of the largest e-commerce websites in the world with millions of customers worldwide. However, when you’re serving that many customers, some of them are bound to return packages and handling that process can make or break the online shopping experience. 

In this article, we’re talking about the Amazon return button not working, the reasons behind it and what you can do to fix the problem.

What causes this error?

The return button on Amazon might not work for a few reasons including but not limited to:

  • Internet connectivity issues.
  • Server-side issues on Amazon. 
  • Corrupt browser or app cache. 
  • Item was purchased from a third-party vendor.
  • Item was purchased internationally.

Also read: Why is my Amazon order pending? How long will it take?

How to fix this?

Here are five fixes you can try out. 

Check item return eligibility

The first thing you should do is check your item’s return eligibility. Amazon has a list of items that can’t be returned once bought. Additionally, if you ordered from a third-party vendor or internationally, there’s a good chance that your item might not qualify for a return. 

Check internet connectivity

You need a stable internet connection to be able to access Amazon. Check to see if your device has an active internet connection. If you’re connected to a WiFi network, ensure you have enough signal strength and speed. If you’re on mobile data, check to make sure that you’ve got good network coverage and that it’s actually enabled. 

Check Amazon’s server status

The next thing you should do is check Amazon’s server status. If the servers are down, there’s not much you can do other than wait for Amazon to resolve whatever problem is causing the servers not to respond. You can use websites like DownDetector to find whether or not Amazon servers are down. 

Clear your browser’s data

Corrupt files in your cache or otherwise can cause this error as well. Clear them out to see if you can get Chrome to work.

Step 1: Type in chrome://settings/clearBrowserData in your browser’s address bar and hit Enter.

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Step 2: Select the cache and cookies options and ensure the Time range is set to All time. Click on the Clear now button to clear out all the data. 

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Now try returning your item again, and it should open up just fine.

Reach out to Amazon customer care

Finally, if nothing else works your best bet is to reach out to Amazon customer care and have them sort the issue out for you. In case your item isn’t eligible for a return, Amazon’s customer care will be able to tell you the exact reason.

Also read: Amazon app not working: Quick Fix

Yadullah Abidi

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here: