Apple has announced a replacement program for the smart battery cases for iPhone XS, XS Max and XR variants, that were released in 2018. Apple says that some of the battery cases manufactured between January and October 2019 for the three devices might experience charging issues.
Affected smart battery cases will not charge or skip charges at intervals when plugged into power and won’t charge the iPhone or skip charges when charging the phone too. The company says that there is no safety issue with the faulty battery cases.
If your smart battery case for iPhone XS, XS Max or XR is exhibiting any such issues, you can contact an Apple or Apple authorised service provider to get the case replaced free of charge. No other iPhone’s smart battery case is eligible for this program, except the three mentioned above.
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The replacement program for the smart battery case may be restricted to the original country or region of purchase. This program won’t extend the standard warranty of the battery case either.
Smart battery cases that were bought less than two years ago are eligible for the replacement program. To get more details, you can contact Apple Support.
Last year, Apple had called for a recall and replacement program for batteries in certain 15-inch MacBook Pro units that pose a safety risk as they could overheat. A limited number of MacBook Pro units sold between September 2015 and February 2017 were affected.
The company had also recalled a bunch of its AC wall plug adapters and Apple World Travel adapter kits, which are primarily used in UK, Singapore and Hong Kong, due to a defect that can create the risk of electric shock.
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