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Experiencing a black screen on your Chromebook might be quite confusing. This problem usually happens when the screen stays black when you start or use the Chromebook, making it impossible to use. The reasons for this problem can differ, but they’re often related to issues with the device’s hardware, software, or power.
In this article, we have discussed the causes of the Chromebook black screen issue and a few ways to help you fix the issue.
Causes of the Chromebook black screen issue
Below we have mentioned a few possible reasons that might be causing the Chromebook black screen issue.
- The power cord isn’t connected properly.
- Chromebook is overheated.
- The screen brightness is too low.
- Battery issues.
- Conflicts with a USB device.
Also read: Chromebook error configuring network: Quick Fix
How to fix the issue?
We have explained a few fixes below that might help you fix the Chromebook black screen issue.
Check the Power cord
Ensure that your Chromebook charger is properly connected and set up. Your Chromebook’s battery might have run out of power if it wasn’t connected to the charger. Make sure that the charger is plugged into a power outlet that works. You can also unplug, plug in the charger, and turn on the Chromebook again. If you see that the battery is empty, plug it in and let it charge for some time.
Cool down the Chromebook
Overheating might cause the Chromebook black screen issue; keep your Chromebook at a well-ventilated place to let it cool down. Wait 30-40 minutes before trying to turn it on again. If this solves the problem, make sure to use your Chromebook in a way that avoids overheating, like you can use a Coolpad.
Restart the Chromebook
There are several ways to restart your Chromebook, and we have explained all of them.
Regular restart
First, attempt a normal restart of your Chromebook by pressing the Power button, just like you usually do.
Power reset
First, make sure it’s connected to a power source for a hard reboot of your Chromebook. Then, press and hold the Power button for about ten seconds until all the lights turn off and turn it back on.
Keep in mind that the location of the power button might be different depending on your Chromebook model, but it’s usually located either above the keyboard or on the side of the Chromebook.
Hard reset
To hard reset your Chromebook follow the steps below.
- Turn off your Chromebook.
- Press and hold the Refresh button and then tap on the Power button.
- When the Chromebook turns on, release the Refresh button.
Check the Screen brightness
If your Chromebook is turned on, you can attempt to make the screen brighter, as it might have been accidentally set to the lowest brightness. Press the Screen brightness key, usually above the numbers 8 and 9, until the screen becomes visible.
Also read: 3 best video players for Chromebook
Check the battery
If your Chromebook screen remains black while using it, it’s important to check if the battery is causing the problem. If you have a Chromebook with a removable battery, try taking it out and then putting it back in. This will ensure the battery is properly connected to the inside of the device.
If you can’t remove the battery without opening the Chromebook, follow these steps.
- Unplug the power cord to let the battery completely run out.
- Once the battery is fully drained, plug the power cord back into the charging port.
- Allow the Chromebook to charge for about 30 minutes.
- After that, try turning on your Chromebook to see if it starts working again.
Disconnect USB devices
Having too many USB devices connected is not a common reason for a black screen on your Chromebook, but it can sometimes create issues. If you think this might be the problem, unplugging all the USB devices connected to your Chromebook is a good idea. Try restarting your Chromebook without them, and if the Chromebook works fine, you can try plugging in the USB devices one by one to see which one might be causing the issue.
Factory reset your Chromebook
Remember that performing a factory reset on your Chromebook will delete all the information saved on your device. So, before factory resetting your Chromebook, back up your data. To factory reset your Chromebook, follow the steps below.
- Sign out of your Chromebook.
- Press and hold the Ctrl + Alt + Shift + r keys on the login screen.
- On the pop-up window, click on Restart.
- In the box that appears, select Powerwash > Continue.
- Follow the on-screen instructions.
- Sign in with your Google account and then set up your Chromebook.
You can often make your Chromebook work again by restarting it, ensuring everything is plugged in correctly, trying hard resets, and even resetting the whole device if needed. But if the problem doesn’t go away, it’s a good idea to get help from experts to fix it properly and quickly.
Also read: Why is my Chromebook screen glitching?
