You might have encountered some issues with your Helium Wallet app if you are a Helium user. The Helium Wallet app is the trusted way to manage your tokens and identity and participate in the Helium Network.
However, sometimes the app might not work as intended, preventing you from accessing funds or performing transactions.
In this article, we’ll explain some possible causes and solutions for the Helium wallet not working issue.
Possible causes for Helium Wallet not working
Let us start by examining the possible causes of the issue:
Outdated software
One common cause for the failure of Helium Wallet to work appropriately is using an outdated version of its software. The company regularly releases updates to address bugs and improve the app’s functionality. However, the new patches and updates sometimes restrict many functionality of the previous version.
So, to remedy this issue, you must update the Helium Wallet as soon as possible.
Poor or unstable internet connection
Helim wallet requires a stable internet connection for it to work properly. If your internet connection is poor or unstable, it will affect the app’s working, and you will have problems communicating with the Helium Network and performing transactions.
The Helium server is down
A third possible cause for the Helium wallet not working is a server problem on the Helium Network’s side. Sometimes, the network might experience high traffic, maintenance, or technical issues that affect its performance and availability.
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Quick fixes for Helium wallet not working
Now that we have understood the possible causes behind the non-functioning of the Helium wallet app, let us head to the fixes.
Fix your internet connection
As explained earlier, a bad or unstable internet connection is the primary cause of the Helium wallet not working issue. So, ensure that you have a working internet connection.
There can be many reasons for no internet connection at your home or device. There might be an internet outage in your area or some issues with your Internet Service Provider.
Another reason for bad internet connectivity is faulty hardware — router, modem and ethernet cables.
Here are some points to remember and check if you are trying to fix your internet:
- First, ensure there isn’t any internet outage in your area. You can ask your Internet Service Provider for the information or visit their website.
- If there is no outage, it is time to check the hardware to ensure they are not damaged. Check all the hardware associated with the internet connection. That includes your router, modem, power cable, and the main power source, among others. Ensure that all the hardware is undamaged and working properly. If you notice any damage, change it asap.
- If the hardware is fine, then it is time to check the connections. Make sure that the cables are secured firmly in the proper ports.
- Sometimes, there is too much distance between the WiFi and the receiving device. Make sure that the distance is less. Or, you can directly connect the internet to your computer as it provides a more stable speed than WiFi.
- Also, remove any other electronic appliances that might interfere with the WiFi signals. While at it, place the WiFi on a raised platform so that the devices catch signals seamlessly.
- If many devices are connected to your network, remove them before playing games on the internet, as the devices share the limited bandwidth of the plan. You can also think of upgrading your existing internet plan.
Update the Helium Wallet app
Update the Helium Wallet app to the latest version by visiting their official website or app store and downloading an update. This will ensure that you have the most recent features and bug fixes for the app.
Head to the Google Play Store or the Apple App Store to update the Helium Wallet app.
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Restart the Helium Wallet app
Sometimes restarting the Helium wallet app can also help in fixing the issue. Close the app completely and then reopen it. This will refresh the app’s cache and data and might resolve some minor glitches or errors.
Restart your device
If restarting the Helium Wallet app didn’t work, try restarting your device. Close all the apps and processes and then turn off the device. After that, turn it back on. This process will reboot your device’s system and might fix some connectivity or compatibility issues with the app.
Contact Helium support
Contact the Helium support team if none of the above fixes work. You can reach them via email at support@helium.com or via their official Twitter account. They will assist you with troubleshooting and resolving your issue.
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