Food delivery apps like Zomato have become a lifeline for many people, offering convenience and variety at the touch of a button. However, there may be occasions when you need to cancel an order due to unforeseen circumstances or a change in plans.
This article discusses how to cancel an order on Zomato and a few things you should know before cancelling the order.
Also read: How to delete your Zomato account?
How to cancel an order on the Zomato?
Zomato provides a brief 60-second opportunity immediately after you’ve placed an order to cancel it. If you miss this window to cancel, follow these steps to cancel the order:
- Open the Zomato app on your phone and tap on the Profile icon at the top right corner of the screen.
- Tap on Your orders option in the Food Orders section.
- Tap on the order that you want to cancel.
- Tap on the Need help with your order? option.
Chat with Zomato customer support and give them all the necessary details needed to cancel your Zomato order.
Zomato might charge you the full amount you paid for the order for cancellation of thr order.
Things you should know before cancelling the order
There are a few things to consider before deciding to cancel your order:
- Cancellation window: Zomato provides a 60-second timeframe immediately after placing your online order to prevent wastage of the restaurant’s efforts, while also ensuring you receive a full refund.
- Refund criteria: Several factors determine your eligibility for a refund. Depending on the restaurant’s policy regarding order cancellations, you may not qualify for a refund if cancellations are not permitted after this window.
- Cancellation charges: Keep in mind the possibility of incurring cancellation fees, particularly if the restaurant has already begun preparing your meal.
Also read: How to get invoices from Zomato?
