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Fix: Netflix not working on Roku 

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  • 7 min read

Some users have reported that Netflix not working on Roku is a common problem on various forums. The problem is not technical and can be solved in a few simple steps.

In this article, we’ll discuss why Netflix may not work with Roku and how to troubleshoot and resolve the problem.


Why Netflix might not work on Roku?

There are several possible reasons why Netflix might not work with Roku. Some of the most common ones are as follows:

  • Network issues: Your internet connection might be slow or unstable or not compatible with Netflix. This can cause buffering, freezing, or error messages when streaming Netflix on Roku.
  • Software issues: Your Roku device or Netflix app might be outdated or incompatible. This can cause glitches, crashes, or errors when streaming Netflix on Roku.
  • Hardware issues: Your Roku device or TV might have faulty or loose cables, ports, or power sources. This can cause black screens, no sound, or no signal when trying to stream Netflix on Roku.
  • Account issues: Your Netflix account might have expired, been hacked, or reached the maximum number of devices. This can cause authentication errors, payment errors, or streaming limits when trying to stream Netflix on Roku.

Also read: How to recover a deleted Netflix profile?


How to fix Netflix not working on Roku?

Depending on the cause of the problem, there are different solutions that you can try to fix Netflix not working on Roku. Here are some of the most effective solutions that you can try:

Restart your Roku device and TV

Sometimes, a simple reboot can solve many issues with streaming devices and apps. To restart your Roku device and TV, follow these steps:

  • Unplug the power cord from your Roku device and TV.
  • Wait for 30 seconds and then plug the power cord back into your Roku device and TV.

After that, check if Netflix works on Roku now. If not, move on to the next steps.


Check your internet connection

A poor and unstable internet connection can affect your streaming quality and performance. To check your internet connection, follow these steps:

  • On your Roku remote, press the Home button.
  • Go to Settings > Network > Check connection and wait for the test to complete and see the results.

If the test shows that your internet connection is good and meets the minimum requirements for Netflix, then proceed to the next solution. If the test shows that your internet connection is poor or does not meet the minimum requirements for Netflix, then try these steps:

  • First, make sure that there isn’t any internet outage in your area. You can ask your Internet Service Provider for the information or you can visit their website.
  • If there is no outage, it is time to check the hardware to ensure they are not damaged. Check all the hardware associated with the internet connection. That includes your router, modem, power cable, and the main power source, among others. Ensure that all the hardware is undamaged and working properly. If you notice any damage, change it asap.
  • If the hardware is fine, then it is time to check the connections. Make sure that the cables are secured firmly in the proper ports.
  • Sometimes, there is too much distance between the WiFi and the receiving device. Make sure that the distance is less. Or, you can directly connect the internet to your computer as it provides a more stable speed than WiFi.
  • Also, remove any other electronic appliances that might interfere with the WiFi signals. While at it, place the WiFi on a raised platform so that the devices catch signals seamlessly.
  • If many devices are connected to your network, remove them before playing games on the internet, as the devices share the limited bandwidth of the plan. You can also think of upgrading your existing internet plan.

Also read: How to fix error code 224003?


Update your Roku device and Netflix app

Outdated software can cause compatibility and performance issues with streaming apps. Thus, you should habitually update the software and firmware as soon as the company releases them.

Update Roku device

To update your Roku device, follow these steps:

  • On your Roku remote, press the Home button.
  • Go to Settings > System > System update > Check now.

Now, wait for the update to download and install on your Roku device.

Update Netflix on Roku

Follow these steps to update Netflix on a Roku device:

  • On your Roku remote, press the Home button again.
  • Go to Streaming channels > Netflix > Options > Check for updates.

Wait for the update to download and install on your Netflix app and check if Netflix works on Roku now.


Reinstall your Netflix app

Corrupted or missing files can cause glitches or errors with streaming apps such as Netflix. To reinstall your Netflix app, follow these steps:

  • On your Roku remote, press the Home button.
  • Go to Streaming channels > Netflix > Options > Remove channel.
  • Confirm by selecting Remove channel again.
  • On your Roku remote, press the Home button again.
  • Go to Streaming channels > Search channels > Type in “Netflix” > Select Netflix > Add channel.

Reinstalling the Netflix app on Roku should resolve the Netflix not working on Roku issue.

Also read: LG TV remote not working: Quick Fix


Check your cables and ports

Are gold HDMI cables and 3.5mm audio connectors better?

Faulty or loose cables and ports can cause signal loss or interference with streaming devices and TVs. To check your cables and ports, follow these steps:

  • Unplug the HDMI cable from your Roku device and TV.
  • Inspect the cable for any damage or wear and tear. If the cable is damaged, replace it with a new one.
  • Inspect the ports on your Roku device and TV for any dirt or debris. If the ports are dirty, clean them with a soft cloth or compressed air.
  • Plug the HDMI cable back into your Roku device and TV. Make sure the cable is firmly and securely connected to both ends.
  • Turn on your TV and select the correct input for your Roku device.

Check your Netflix account

Account issues can prevent you from accessing or streaming Netflix on Roku or any other device. To check your Netflix account, go to the Netflix website and sign in with your account name and password.

After that, check if your account is active and valid. If your account is expired, renew your subscription. If your account is hacked, reset your password and secure your account.

While you’re at it, check if you have reached the maximum number of devices that can stream Netflix simultaneously. If you have, sign out of Netflix from other devices you are not using. You can also upgrade your plan to increase the number of devices that can stream Netflix simultaneously.

Also read: Netflix not working on Samsung TV: Quick Fix 

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Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: [email protected]

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