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Fix: PhonePe transaction failed due to security reasons

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  • 3 min read

PhonePe is one of the most used mobile payment apps in India; it has become an integral part of daily life for millions of users in India. Despite its seamless user experience, occasional security-related transaction failures have frustrated some users. One common issue is the transaction failed due to security reasons.

In this article, we have discussed the causes of the transaction failure due to security reasons and a few ways to fix it.

What caused the transaction failed due to security reasons issue?

We have mentioned below a few possible reasons that might be causing the transaction to fail due to security reasons.

  • Poor internet connection.
  • The bank server is down.
  • Wrong UPI PIN.
  • Insufficient balance in your bank account.
  • Bank or UPI limits reached.
  • Using an outdated version of the app.

Also read: How to request money on PhonePe?

How to fix the issue?

If you are facing a transaction that failed due to a security reasons issue, we have explained a few ways to help you fix it.

Check the internet connection

A poor or unstable internet connection is the most common reason for such an error. Ensure that you have a stable internet connection. Check your internet connection and restart your modem or router to reset the connection, which might help you get a stable connection by resolving any issues with the router.

Photo: DG Studio /
Photo: DG Studio /

Check the bank server status

Visit your bank’s official website or use their mobile banking app to check for any notifications or alerts regarding server maintenance or downtime. Banks usually inform their customers in advance if there will be any scheduled maintenance that may affect transactions. You can also use websites like Downdetector to check your bank’s server status.

Also read: How to change UPI Pin in PhonePe?

Make sure you are entering the correct UPI PIN

This error can occur when you have entered the wrong UPI PIN to prevent fraudulent transactions. So make sure you use the correct UPI PIn while making the transaction.

Make sure you have sufficient balance in the bank account, and you haven’t reached the UPI limit

To avoid this issue, users should ensure they have sufficient balance in their linked account and haven’t reached the UPI transaction limit. Verifying these two factors before initiating a transaction can help users have a smoother payment experience on the PhonePe platform.

Also read: How to remove a bank account from PhonePe?

Update the app

Outdated applications can lead to compatibility issues and may not function correctly. Visit the respective app store and check if there are any pending updates for PhonePe. If an update is available, download and install it to ensure you are using the latest version of the app.

Contact customer support

If your transaction fails, contact PhonePe’s customer support for assistance. They can help you identify the issue and guide you through the resolution process.

Phone- 080-68727374/ 022-68727374
Click here to contact PhonePe customer support online

Also read: How to prevent PDFs from being printed or edited?

Akash Singh

Akash Singh

Akash is a law graduate who likes to go for bike rides on the weekends soul-searching for answers to his many existential questions. You can contact him here: