ProtonMail is one of the more secure email providers you’ll find out there at the moment. The Swiss company is known for protecting its users’ data and taking active measures when said data might be under threat.
In this article, we’re looking at the Protonmail login temporarily not permitted error, its causes and what you can do to fix the problem.
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Why does it happen?
In specific high-risk scenarios, if ProtonMail detects your account has been breached, it’ll try to block access to your account by putting a temporary hold. You’ll still be able to receive emails, but specific permissions will be revoked, including seeing and sending any emails out of the compromised account.
In such cases, you’ll also receive an email notification from [email protected] with the subject “ProtonMail Security – change your password immediately”. This applies to ProtonVPN accounts as well.
How to fix this?
The best way to regain access to your account is by changing your password. However, there are other ways to resolve the Protonmail login temporarily, not permitted error as well.
Wait it out and check the Proton servers status
Several users have reported that waiting for an hour or so seems to resolve the error. If you’re unable to log in and haven’t received any abuse notifications, the chances are that Proton servers are just overrun with traffic, and you should try again later.
In any case, you can check Protonmail’s server status and see if any of their services are currently hampered. If everything is operational, just go for a quick restart of the app as well as your device and thing should be fine. If it isn’t, follow the guides below.
Check two-factor authentication
Some accounts without two-factor authentication have also received this error message. You can try enabling two-factor authentication if you haven’t already to see if that gets your account going again.
Step 1: Log in to ProtonMail and click Settings, followed by Go to settings.
Step 2: Head over to Account and password and enable the Two-factor authentication slider.
Change Protonmail password
If nothing else works, change your password to fix the error once and for all.
Step 1: Login to ProtonMail and click Settings, followed by Go to settings.
Step 2: Head over to Account and password and click the Change password button to set a new password.
Check for app updates
If you’re using Protonmail’s app, check for updates and download if you see one. Bug fixes are typically patched with updates and it’s possible that a bug might be causing the Protonmail login temporarily not permitted error on your device.
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