Many people have reported seeing a pulsing green light on Alexa but there is no incoming call on the device. Usually, the green light on Alexa signifies that there is an active or incoming call.
Amazon-owned Alexa is a cloud-based solution to perform actions as per your commands. You can do some basic stuff like ordering Alexa to play a song on Spotify or asking about the latest news.
In this article, we’ll explain how to fix the Alexa green light issue easily. But before that let us understand the causes behind this issue.
What causes the pulsing green light on Alexa but no incoming call?
There are a few possible reasons why your Alexa device might show a pulsing green light on Alexa without an incoming call:
- You may have a notification or a reminder: Alexa devices also notify users regarding weather, messages, or reminders. When Alexa receives these notifications, it blinks yellowish-green.
- Missed call or voicemail: You may have a missed call or a voicemail on your Echo device.
- Minor bugs or glitches: Sometimes, there may be a minor bug or glitch in software that causes Alexa to display a green light.
Also read: How to fix Alexa error 701?
How to fix the pulsing green light on Alexa but no incoming call?
Depending on the cause of the problem, there are different ways to fix the pulsing green light on Alexa but no incoming call issue:
Answer or decline the call
Incoming calls result in the pulsing green light on Alexa. To stop this, either answer or decline the call. All you have to say is “Alexa, answer” or “Alexa, decline or ignore”.
In case, you decide to answer the call, the green light will keep pulsing till the call is on. On the other hand, if you decline the call, the green light will stop.
Turn on Do Not Disturb
To stop receiving calls and see the pulsing green light, you can order Alexa to turn on Do Not Disturb.
You can simply say “Alexa, turn on Do Not Disturb.” If Alexa responds “I won’t disturb you,” this means that Alexa accepts your order to turn on DND. You can also manually turn on DND from the Alexa app:
- Open the Alexa app and tap on the three horizontal lines at the top left corner of the screen.
- Head to Devices > Echo and Alexa and select your Amazon Echo device.
- Tap on Do Not Disturb and turn on the toggle.
When the DND is turned on, you will receive no notification and hence no green light.
Clear your notifications or reminders
Another way to clear the pulsing green light on Alexa is to clear notifications or reminders by saying “Alexa, turn clear my notifications.”
Disconnect your phone and Alexa
You can disconnect your phone and Alexa and stop the pulsing green light. When you disconnect your phone, Alexa will receive no notifications and hence no green light.
Here’s how to do it:
- Open the Alexa app and then head to Devices.
- Now, tap on Echo and Alexa.
- Select your device.
- Now, tap on Bluetooth Devices.
- Finally, select the Echo device that you want to remove and then tap on Forget.
In conclusion, the pulsing green light on Alexa is a useful feature as it lets users know that something important has arrived on your device. However, problems arise when the pulsing green light shows without any incoming calls or notifications. Follow the steps that we have mentioned here to fix this issue easily.
Also read: Alexa routines not working: Quick Fix
