Smart home devices have come a long way. The next generation of these connected devices is smaller, more feature-packed and more reliable than ever. That said, just like everything tech, these things keep running into random issues from time to time.
In this article, we’re taking a look at why your Ring doorbell isn’t connected to the WiFi network, the reasons behind the error and what you can do to fix the problem.
What causes this issue?
Unfortunately, this issue is more common than you might think. Some possible causes include the following:
- Weak WiFi signal.
- Wrong network credentials.
- Special characters in the WiFi password.
- Low battery or power on the Ring doorbell.
- WiFi SSID is hidden.
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How to fix this?
Here are six fixes you can try out.
Restart your router
As always, the first step in troubleshooting anything is to reboot the device that may be causing the issue.
It almost seems like a joke now, but rebooting your device does have some pretty surprising results, and you might be able to resolve many seemingly random issues.
Check WiFi signal strength
Poor WiFi signals are one of the leading causes of why your smart home device might not be able to connect to the WiFi. Make sure your router is set higher up to prevent interference from other appliances in the house and that your Ring doorbell is well within the range of your WiFi router.
Check the network WiFi band
Most routers these days are capable of hosting a dual-band network running on 2.4GHz and 5GHz. While 5GHz is great for higher speeds and more bandwidth, some Ring devices aren’t capable of detecting 5GHz networks and hence can’t connect to them.
If you’re not running dual-band WiFi, running a separate 2.4GHz channel for your smart home devices can help solve any connectivity problems.
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Change the SSID and Password of your network
Changing the SSID and password of your WiFi network will allow your Ring device to register it as a new network and create new saves and IP configuration settings instead of using the old ones, which might be corrupt or damaged.
Also, ensure that the new password doesn’t have any special characters in it as Ring devices can sometimes have trouble parsing special characters in passwords. Keeping your SSID publicly visible can also sometimes help with the issue.
Check the doorbell battery status
You can use the Ring app on your phone to check the current battery levels on your doorbell. If the battery is too low, that might as well be causing the connection issues. Try changing the battery or charging the doorbell based on your model and connecting to the network again.
Reset the device
If nothing else works, your best bet is to reset your doorbell and try connecting to the WiFi network again. To do so, press and hold down the orange button on the back of your Ring doorbell until it restarts and try connecting to the WiFi network again.
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