Is your Samsung TV Plus not working? It is Samsung’s ad-supported video service where you can watch news, sports, and entertainment channels without any payment, credit card information or even a prior Samsung account.
However, people have reported problems with this service. In this article, we are here to provide solutions to fix the issue so that you can go back to viewing your favourite channels for free.
Why is Samsung TV Plus not working?
There can be various reasons for the non-working on Samsung TV Plus, such as:
- Internet problems
- Outdated Samsung TV Plus app
- Misconfigured DNS settings
- Software glitches
- Outdated firmware
Also read: Samsung TV error code 107: Quick Fix
Samsung TV Plus not working: Troubleshooting tips
As we have now understood the possible causes, troubleshooting the issue will be very easy.
Check your internet connection
You will have to assess your internet connection for any problems or hardware malfunctions because if you have unstable internet, data-intensive content.
If you are viewing standard definition video, you will need a minimum internet speed of 4Mbps, which will keep increasing as you opt for better video quality.
We have detailed an article on what to do if your internet isn’t working properly.
Here’s one on what to do if WiFi isn’t working.
Update the Samsung TV Plus app
An outdated Samsung TV Plus app can be another reason why the app isn’t working. Companies release regular patch updates to fix glitches and bugs. So, you should immediately update your app.
On Samsung TV, go to the app store, locate the Samsung TV Plus app, and install any pending updates.
Open the Google Play Store or Apple App Store on mobile phones, and update the app from here.
Power cycle your Samsung TV
When you power cycle your TV or any other device, you switch off the device and remove it from the main power source. After that, you will wait a few minutes before plugging the TV back on.
Update Samsung TV’s firmware
A firmware allows communication between hardware and software, so you regularly update your device’s firmware.
Follow the steps given below to update your Samsung TV’s firmware:
Step 1: Head to Settings using your Samsung TV remote.
Step 2: Now, navigate to Support > Software Update.
Step 3: Finally, select Update Now.
Reset Smart Hub
Another way to resolve Samsung TV Plus not working on your Samsung TV is to reset the Smart Hub.
Step 1: Open Settings and then select Support.
Step 2: Go to Device Care.
Step 3: Now, select Self Diagnosis.
Step 4: Choose Reset Smart Hub.
Diable IPv6 in Samsung TV
If your network connection has some problems using the IPv6 protocol, you will have to disable it and see if it fixes Samsung TV Plus’s not working issue.
Step 1: Head to Settings > General.
Step 2: Now, go to Network > Expert Settings.
Step 3: Turn off the toggle in front of Ipv6.
Tweak the DNS settings
Samsung TV Plus may not work if your ISP’s DNS servers have issues resolving Samsung TV Plus servers. To fix this, you can change the DNS setting to Google DNS.
Step 1: Head to Settings > Network.
Step 2: Select Network Status > IP Settings.
Step 3: Choose DNS Settings and then choose Enter manually. After that, enter 8.8.8.8
Apply the settings and then restart your Samsung TV.
In conclusion, fixing Samsung TV Plus app not working on your TV is easy if you know the right steps. If you have any problems or the above steps aren’t working for you, contact Samsung customer support for additional assistance.
Also read: Why are my Samsung TV apps not working?
