Snapchat is one of the most popular messaging apps out there at a moment for a host of reasons. From its gamification of messaging to automatically disappearing messages and screenshot notifications as security features, the app has a huge user base worldwide.
That said, Snapchat’s popularity doesn’t make it immune to any random bugs and glitches users might face from time to time. In this article, we’re looking at the “Snapchat can’t find matching credentials” error, its causes and what you can do to fix the problem.
What causes this error?
The most likely cause of Snapchat not recognising your credentials outside of you entering them wrong is that they’ve been compromised and the attacker has changed them to prevent you from logging in. That said, there are other reasons such as an outdated app or simply a bug.
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How to fix this?
Here are eight fixes you can try out.
Restart your phone and app
It doesn’t matter if you’re on iOS or Android; restarting your device can fix anything from app crashes to other system errors and seemingly random issues. So if Snapchat isn’t working on your phone, try restarting it to see if that resolves the Snapchat can’t find matching credentials error.
Check your internet connection
Snapchat requires an active internet connection to function properly. Not having an active connection, whether via WiFi or cellular data, can cause all sorts of issues on the app, including but not limited to crashes, and black screens.
If you’re using mobile data, check if you’ve got proper signals and network coverage and enable mobile data. For users on WiFi, try turning it off and on again; make sure you have internet access and that the signal strength is good.
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Try another phone
There’s a chance that the error might be specific to your particular device. Try logging into Snapchat from another phone or using an Android emulator like BlueStacks to see if the issue is on Snapchat’s end or locally on your device.
Reset your password
Another possible reason you’re seeing this message is that your Snapchat account has been compromised, and you’re not using the correct password. You should reset your password immediately in such cases to avoid any harm and gain access to your Snapchat account.
All you have to do is tap on the Forget password button when logging in and follow along with the verification process. Once you’ve successfully reset your password, you can log in with the new credentials to solve the problem.
Clear Snapchat app cache
App cache can often cause issues with the smooth functioning of an app. Follow the two methods below, which will help you clear Snapchat’s cache via in-app settings on iOS and Android, and via Android’s device settings.
Clear cache via app settings
Open the Snapchat app and follow the steps mentioned below to clear the app cache.
- Tap on the profile icon at the top-left of the screen.
- Then, tap on the Gear (Settings) icon at the top-right of the screen on the next page.
- Scroll down to the bottom and tap on Clear Cache under Account Actions on the next page.
Clear cache via Android settings
Open your Android device settings and follow the steps mentioned below to clear the Snapchat app cache.
- Tap on Apps & notifications
- On the next page, if you’ve recently used Snapchat, it will appear under Recently opened apps at the top. If it doesn’t, tap on the See all apps option. Then find and tap on Snapchat.
- On the next page, tap on Storage & cache.
- Then tap on Clear Cache.
App updates bring bug fixes and improvements. If you haven’t updated your app in quite some time, your installation may be riddled with bugs that need fixing.
Go to the Play Store on Android or App Store on iOS and check for updates to the Snapchat app. If you find one, update the app and check if the issue is fixed.
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Check if your account is locked
Sometimes Snapchat might lock you out of your account. Other than repeatedly trying to log in, you can also head over to this link, log in with your Snapchat credentials and click the Unlock button to unlock your account.
Do keep in mind that you need to remove any third-party apps, plug-ins and tweaks or changes you might’ve made to the Snapchat app or account before unlocking as doing so is a violation of Snapchat’s guidelines and can get your account banned again.
Contact Snapchat support
If nothing else works for you, your best bet is to reach out to Snapchat support and let them sort out the issue for you. This could be a slow process depending on what’s the actual reason behind your inability to log in but if anyone can resolve this for sure it’s Snapchat itself.
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