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Snapchat can’t find matching credentials: Quick Fix

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  • 4 min read

Snapchat is one of the most popular messaging apps, primarily because of its privacy-focused features like disappearing messages and image-based messaging. 

However, being popular doesn’t make an app immune to random bugs and glitches, and Snapchat is no exception. In this article, we’re talking about the “Snapchat can’t find matching credentials” error and giving you five fixes to get rid of the problem. 

Also read: How to get temperature on Snapchat?

Why does this happen?

There are several reasons why you’re seeing the Snapchat can’t find matching credentials error; some of the most popular ones are as follows:

  • Snapchat is experiencing issues.
  • Internet connectivity issues at your end.
  • Corrupt data/cache in the Snapchat app.
  • Your account has been compromised.

How to fix this error?

Here are five fixes you can take to solve the Snapchat can’t find matching credentials error.

Restart your phone and app

It doesn’t matter if you’re on iOS or Android; restarting your device can fix anything from app crashes to other system errors and seemingly random issues. So if Snapchat isn’t working on your phone, try restarting it to see if that resolves the Snapchat can’t find matching credentials error. 

Check your internet connection

Snapchat requires an active internet connection to function properly. Not having an active connection, whether via WiFi or cellular data, can cause all sorts of issues on the app, including but not limited to crashes, black screens or Snapchat can’t find matching credentials error.

If you’re using mobile data, check if you’ve got proper signals and network coverage and enable mobile data. For users on WiFi, try turning it off and on again; make sure you have internet access and that the signal strength is good.

Reset your password

Another possible reason you’re seeing this message is that your Snapchat account has been compromised, and you’re not using the correct password. You should reset your password immediately in such cases to avoid any harm and gain access to your Snapchat account.  

All you have to do is tap on the Forget password button when logging in and follow along with the verification process. Once you’ve successfully reset your password, you can log in with the new credentials to solve the problem. 

Clear Snapchat app cache

App cache can often cause issues with the smooth functioning of an app. Follow the two methods below, which will help you clear Snapchat’s cache via in-app settings on iOS and Android, and via Android’s device settings.

Clear cache via app settings

Open the Snapchat app and follow the steps mentioned below to clear the app cache.

Snapchat can't find matching credentials: 5 Fixes
  • Tap on the profile icon at the top-left of the screen.
  • Then, tap on the Gear (Settings) icon at the top-right of the screen on the next page.
  • Scroll down to the bottom and tap on Clear Cache under Account Actions on the next page.

Clear cache via Android settings

Open your Android device settings and follow the steps mentioned below to clear the Snapchat app cache.

Snapchat can't find matching credentials: 5 Fixes
  • Tap on Apps & notifications
  • On the next page, if you’ve recently used Snapchat, it will appear under Recently opened apps at the top. If it doesn’t, tap on the See all apps option. Then find and tap on Snapchat.
  • On the next page, tap on Storage & cache.
  • Then tap on Clear Cache.

Update Snapchat

App updates bring bug fixes and improvements. If you haven’t updated your app in quite some time, your installation may be riddled with bugs that need fixing.

Go to the Play Store on Android or App Store on iOS and check for updates to the Snapchat app. If you find one, update the app and check if the Snapchat can’t find matching credentials issue is fixed.

Also read: How does Snapchat order best friends?

Yadullah Abidi

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here: