Snapchat is one of the most popular messaging apps on the planet right now. The app gamifies communication uniquely and has a lot of features built around privacy. However, as well-polished an experience Snapchat is, it’s not immune to errors.
In this article, we’re going over eight fixes you can try out if the Snapchat app on your phone keeps crashing.
Restart the app and your phone
It doesn’t matter if you’re on iOS or Android; restarting your device can fix anything from app crashes to other system errors and a bunch of other seemingly random issues. So if you’re experiencing Snapchat crashes on your phone, try restarting it to see if that resolves the issue.
Check your internet connection
Snapchat requires an active internet connection to function properly. Not having an active connection, whether via WiFi or cellular data, can cause all sorts of issues on the app, including but not limited to crashes.
If you’re using mobile data, check if you’ve got proper signals and network coverage and that mobile data is, in fact, enabled. For users on WiFi, try turning it off and on again, make sure you have internet access and that the signal strength is good.
Check for updates
A very probable cause for an app crashing is the fact that it’s out of date. Even if there’s a bug in a new update causing a crash, the developers will release a follow-up patch or subsequent update soon after.
Head over to the Apple App Store to the Google Play Store and check to see if you’ve got an update for the app. If you do, install it immediately and try again.
Reinstall the app
If updating the app didn’t do the trick, the chances are that completely reinstalling it will. On Android, tap and hold the app and drag it to the top right corner to the Uninstall button.
On iOS, tap and hold the app for a few seconds, and you’ll see a small cross icon appear on all your apps. Tap on this cross icon to uninstall the Snapchat app. You can then download it again from the respective app store and try relaunching the app.
Also read: What does ‘Pending’ mean on Snapchat?
Snapchat might be down
If none of the steps above work, there’s a chance that the Snapchat servers might be down themselves. In such cases, all you can do is keep tabs on the situation to see when the servers will be live again, which shouldn’t take long.
Clear the Snapchat cache (Android only)
Clearing the app’s cache can help get rid of corrupt files that might be causing the crashes. Note that you can do this from within the Snapchat app as well, but since we can’t access the app, here’s how to do it through Android system settings.
- Head over to your phone’s settings and tap on Apps & notifications
- On the next page, if you’ve recently used Snapchat, it will appear under Recently opened apps at the top. If it doesn’t, tap on the See all apps option. Then find and tap on the name of the app whose cache you want to clear.
- On the next page, tap on Storage & cache.
- Then tap on Clear Cache.
Also read: How to change streak emoji in Snapchat?
Update your phone
While this has nothing to do with the app directly, sometimes newer versions of the app contain features that are better suited to work with the latest version of your phone’s operating system. If you’ve got a pending Android or iOS update, follow the guides below to get your device up to date.
Open your device’s settings and follow the steps mentioned below to update your Android smartphone.
- Scroll down and tap on System.
- On the next page, tap on Advanced.
- Then tap on System Updates to check if any updates are available.
Open your device’s settings and follow the steps mentioned below to update your iPhone.
- Tap on General.
- Tap on Software Update to check for any pending updates and install them.
If you see an update, install it and see if this fixes your issues; if not, move on to the next method.
Factory reset your phone
This should be your absolute last resort considering this will erase all data on your phone. However, resetting your phone is also more often than not the best shot you have at fixing any issues you might have.
Open your device’s settings and follow the steps mentioned below to factory reset your Android device.
- Scroll down and tap on System.
- On the next page, tap on Reset options.
- Then tap on Erase all data (factory reset) on the next.
Open your device’s settings and follow the steps mentioned below to factory reset your iPhone.
- Scroll down and tap on General.
- On the next page, scroll down to the bottom and tap on Reset.
- On the next page, tap on the second option from the top Erase All Content and Settings.
Also read: How to change Snapchat notification sound?