Skip to content

Why does Snapchat keep crashing? 8 fixes

Snapchat is one of the most popular messaging apps on the planet right now. The app gamifies communication uniquely and has a lot of features built around privacy. However, as well-polished an experience Snapchat is, it’s not immune to errors. 

In this article, we’re going over eight fixes you can try out if the Snapchat app on your phone keeps crashing.

Also read: 10 ways to fix the ‘Snapchat Camera Not Working’ error


Restart the app and your phone

It doesn’t matter if you’re on iOS or Android; restarting your device can fix anything from app crashes to other system errors and a bunch of other seemingly random issues. So if you’re experiencing Snapchat crashes on your phone, try restarting it to see if that resolves the issue. 


Check your internet connection

Snapchat requires an active internet connection to function properly. Not having an active connection, whether via WiFi or cellular data, can cause all sorts of issues on the app, including but not limited to crashes. 

If you’re using mobile data, check if you’ve got proper signals and network coverage and that mobile data is, in fact, enabled. For users on WiFi, try turning it off and on again, make sure you have internet access and that the signal strength is good.

Also read: How to fix ‘Snapchat black loading screen stuck on tap to load’ issue?


Check for updates

A very probable cause for an app crashing is the fact that it’s out of date. Even if there’s a bug in a new update causing a crash, the developers will release a follow-up patch or subsequent update soon after. 

Head over to the Apple App Store to the Google Play Store and check to see if you’ve got an update for the app. If you do, install it immediately and try again. 


Reinstall the app

If updating the app didn’t do the trick, the chances are that completely reinstalling it will. On Android, tap and hold the app and drag it to the top right corner to the Uninstall button.

Snapchat stuggles as the number of active users dwindle

On iOS, tap and hold the app for a few seconds, and you’ll see a small cross icon appear on all your apps. Tap on this cross icon to uninstall the Snapchat app. You can then download it again from the respective app store and try relaunching the app. 

Also read: What does ‘Pending’ mean on Snapchat?


Snapchat might be down

If none of the steps above work, there’s a chance that the Snapchat servers might be down themselves. In such cases, all you can do is keep tabs on the situation to see when the servers will be live again, which shouldn’t take long.

Why does Snapchat keep crashing? 8 fixes | Candid.Technology

You can use sites like Downdetector or Downrightnow to check the server status. 


Clear the Snapchat cache (Andriod only)

Clearing the app’s cache can help get rid of corrupt files that might be causing the crashes. Note that you can do this from within the Snapchat app as well, but since we can’t access the app, here’s how to do it through Android system settings. 

Why does Snapchat keep crashing? 8 fixes | Candid.Technology
  • Head over to your phone’s settings and tap on Apps & notifications
  • On the next page, if you’ve recently used Snapchat, it will appear under Recently opened apps at the top. If it doesn’t, tap on the See all apps option. Then find and tap on the name of the app whose cache you want to clear.
  • On the next page, tap on Storage & cache.
  • Then tap on Clear Cache.

Also read: How to change streak emoji in Snapchat?


Update your phone

While this has nothing to do with the app directly, sometimes newer versions of the app contain features that are better suited to work with the latest version of your phone’s operating system. If you’ve got a pending Android or iOS update, follow the guides below to get your device up to date.

On Android

Open your device’s settings and follow the steps mentioned below to update your Android smartphone.

How to fix the 'Instagram notifications not working' issue?
  • Scroll down and tap on System. 
  • On the next page, tap on Advanced.
  • Then tap on System Updates to check if any updates are available.

On iOS

Open your device’s settings and follow the steps mentioned below to update your iPhone.

How to fix the 'Instagram notifications not working' issue?
  • Tap on General.
  • Tap on Software Update to check for any pending updates and install them.

If you see an update, install it and see if this fixes your issues; if not, move on to the next method.


Factory reset your phone

This should be your absolute last resort considering this will erase all data on your phone. However, resetting your phone is also more often than not the best shot you have at fixing any issues you might have. 

On Android

Open your device’s settings and follow the steps mentioned below to factory reset your Android device.

Why does Snapchat keep crashing? 8 fixes | Candid.Technology
  • Scroll down and tap on System.
  • On the next page, tap on Reset options.
  • Then tap on Erase all data (factory reset) on the next.

On iOS

Open your device’s settings and follow the steps mentioned below to factory reset your iPhone.

Every year since the release of the first iPhone in 2008, Apple releases a new iteration of the device with the latest ones being iPhone 11, 11 Pro and 11 Pro Max. If you're planning to switch to a newer version of the iPhone and are planning to sell or trade your old iPhone, it makes sense to wipe off all the data and restore the device to the factory settings. This not only ensures that none of your data gets in the hands of someone else but also gives the device a fresher look if you're planning on selling.  Before you go ahead and factory reset your iPhone, you should back up its data via iTunes or iCloud, so that you're able to restore it to the new device.  In this article, we've put together a simple guide to help you factory reset your iPhone in three simple steps.  Also read: How to use your iPad in Split Screen mode?  How to factory reset an iPhone?  Go to your iPhone's Settings. Scroll down and tap on General. On the next page, scroll down to the bottom and tap on Reset. On the next page, tap on the second option from the top Erase All Content and Settings.  Once the factory reset of the iPhone is complete, it will restart from the Hello screen.  Note that if you don't want to erase your data and just wish to reset the factory settings of the device, you can do so by tapping on Reset All Settings, which is located right above the Erase All Content and Settings option. In addition to the aforementioned, users can also individually reset their Network settings, keyboard dictionary, home screen layout and location & privacy settings by tapping on the other options on the same screen.  Also read: How to switch off WiFi and Bluetooth in the iPhone?
  • Scroll down and tap on General.
  • On the next page, scroll down to the bottom and tap on Reset.
  • On the next page, tap on the second option from the top Erase All Content and Settings.

Also read: How to change Snapchat notification sound?

Hello There!

If you like what you read, please support our publication by sharing it with your friends, family and colleagues. If you're running an Adblocker, we humbly request you to whitelist us.

Share on facebook
Share on whatsapp
Share on twitter
Share on reddit
Share on linkedin
Share on pocket
Share on pinterest
Share on telegram
Share on stumbleupon
Share on digg
Share on tumblr
Share on email
Share on skype
Share on xing
Share on vk
Share on odnoklassniki
Share on mix








>