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Fix: Sorry we’re having trouble showing the details of this perk right now

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  • 3 min read

The Xbox app on Windows 11 and 10 helps users bring their consoles and PCs together. However, the experience isn’t always seamless, and you can face the occasional bug or glitches. 

In this article, we’re looking at the “sorry we’re having trouble showing the details of this perk right now” error in the Xbox app that happens when you’re trying to redeem your Xbox Game Pass perks. 

Redeeming Xbox perks

Try out these methods to see if you can solve the problem.

Use the proper account

First up, make sure you’re using the right account with an active Xbox Game Pass subscription. If you’re using another account to redeem a different account’s perks, the process won’t work. You should also check to see whether your subscription has expired or not.

Claim the perks on another device

If you have your Xbox lying around or the Xbox app on your phone, you can log in to your account and redeem your perks from there. Since your account and its benefits are synchronised across devices, you’ll get them on your PC right away. 

Update the Xbox app

Outdated apps can often cause problems, especially when using subscription-based services like Game Pass. Try checking the Microsoft Store to see if there are any updates for the Xbox app and if there are, install them right away, then try again. 

Clear the Microsoft Store cache

Clearing the Microsoft Store cache can also help Windows apps work fine. 

Step 1: Press Windows key + I to open Windows Settings. Once in, click Apps.

Step 2: Find Microsoft Store in the list and click the three vertical dots at the end. Then, click Advanced options. 

Step 3: Click Reset to reset the Microsoft Store and clear its cache.

Now restart your PC and try again. 

Repair the program

Repairing (or resetting) a program in Windows 10 can go a long way in helping resolve any errors. 

Step 1: Press the Windows key and search for Xbox. Click on App Settings.

Step 2: Use the Repair or Reset buttons to perform the corresponding action and see if that resolved your error. 

You should be able to redeem your perks now.

Contact Xbox support

If nothing else works, you will have to contact Xbox support to figure out what’s wrong with your account. It could be a server-based issue from their side, so get in touch with Xbox’s Customer Support to get to the bottom of this. 

Also read: How to fix Xbox error 0x97e107df?

Yadullah Abidi

Yadullah is a Computer Science graduate who writes/edits/shoots/codes all things cybersecurity, gaming, and tech hardware. When he's not, he streams himself racing virtual cars. He's been writing and reporting on tech and cybersecurity with websites like Candid.Technology and MakeUseOf since 2018. You can contact him here:

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