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How to fix Spotify fatal error button label?

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If you are using Spotify on the desktop then you might see error-dialog.generic.header displayed on your screen. Along with this headline, you will also see a fatal error button label at the bottom of the error message.

Many users were confused by the error message and took to various forums for solutions. But as of now, there is no official word from Spotify.

In this article, we explain how you can fix the Spotify fatal error button label.

Also read: How to fix Spotify error 111?

Why are you seeing the Spotify fatal error button?

Here are a few reasons why you are seeing this particular button:

You are using Spotify in offline mode

When you are using Spotify in an offline mode, then it cannot connect to the servers. After the recent updates, the app needs to connect to the servers every time you are using it.

You are using a VPN

It looks like companies and governments have an aversion to VPNs. If you are using a VPN, then Spotify will show this particular error.

So, disable the VPN and try to run the app again.

You have not updated Spotify

If you are using an outdated version of the Spotify app, then you will receive this error. Keeping the app up-to-date fixes the issue.

There is some problem with the app’s settings

On a desktop, you will need to properly configure Spotify”s settings to make it compatible with the operating system. Improper settings might result in the crashing of the app or this error.

Also read: Can’t login to Spotify, something went wrong error: 7 Fixes

Fix Spotify fatal error button

Now that we have understood the cause of the error, it is time for us to fix it. Here is a list of fixes that you can apply:

Disable the VPN

You can disable the VPN for Spotify and other apps to work smoothly. Check your VPN settings and click on the disable option.

After that, close everything and then restart Spotify.

Check internet connection

It might happen that your internet connection is unstable or weak. Check your internet’s speed with any third-party website or report to your Internet Service Provider.

While you are at it, make sure that your router and cables are not damaged and that the cables are secured firmly to the sockets.

You can also power cycle the router. Just unplug the router from the main socket and then wait for a few minutes before plugging it in again. Wait for the router to stabilise and then try to run Spotify again. This time it shouldn’t show the error.

Use Spotify in online mode

As we have mentioned earlier, using Spotify in offline mode causes several problems. So, use the application in an online mode so that the connection with the main servers is not hampered.

Clear Spotify cache

Spotify uses the device’s memory to store parts of the music as a cache so as to access it quickly. Thus, you should have at least 1 GB of free memory for Spotify.

To clear the cache, open the app and then go to Settings by clicking on the top right. Now, click on Offline songs storage to access the location of the cache. You can also change the cache’s location from here.

Next, go to the location on your computer and manually delete all the files. This will clear the cache.

Contact Spotify Customer Support

If all else fails, then contacting customer support is your only option. Contact Spotify and then describe your issue in detail and wait for the troubleshooting.

Also read: How to change the language on Spotify?

Kumar Hemant

Kumar Hemant

Deputy Editor at Candid.Technology. Hemant writes at the intersection of tech and culture and has a keen interest in science, social issues and international relations. You can contact him here: