Many T-Mobile home internet users are facing issues when connecting with VPN, some are unable to connect to the VPN and some are getting very slow speeds when connected to VPN which is hindering their work and causing problems.
In this article, we have discussed the causes of the VPN issue in T-Mobile and a few ways to help you resolve the issues.
What causes the VPN issue?
The users are unable to use the VPN with the T-Mobile home internet because of the following possible causes:
- Some problems with the firmware.
- MTU (Maximum Transmission Unit) problem.
Also read: How to find T-Mobile order status? “Being processed” explained
How to fix the issue?
If you are unable to use VPN with T-mobile Home internet then below we have mentioned two different fixes with two different methods which will help you resolve the VPN issue:
Change Firmware
You can change the firmware through two different methods and they are explained below:
Force the new firmware update to your modem
Many users claim that this issue is caused because of the firmware and they have resolved it by forcing the new firmware update.
- Hold the Reset button for 45 seconds.
- Unplug the power cord.
- Wait for around 15 seconds and then plug the power cord back in and turn it on.
- Wait for a minute until the T symbol vanishes, and then the language selection screen will appear. If it doesn’t and the signal screen appears then unplug the power cord again and wait for around a minute and then plug back in the power cord.
- When the language selection screen appears, don’t select anything and wait, after a minute the software update will begin automatically.
Contact T-Mobile customer support
If you are unable to force update your modem firmware by using the above method then you might wanna contact T-Mobile customer support and ask the T-Mobile representative to roll back your firmware.
Click here to contact T-Mobile customer support
Also read: Is Fox now free with Amazon Prime?
Change MTU
MTU (Maximum Transmission Unit) is the largest data packet that a network device can accept and across the data link, it is measured in bytes. Many users have faced MTU problems while tunnelling VPN traffic. SO changing MTU will help you resolve this issue.
There are two ways to change the MTU, one of them is easier and in the other, you need to run some commands.
Contact your VPN provider
This is the easier method, the Mtu can only be changed by the admins of your VPN provider. You have to contact the admins of your VPN provider and ask them to change the MTU in your connection profile. Many VPN services require more network packets. It usually is auto-adjusted to 1500 MTU, and below 1400 MTU works well with most of the services.
Through Comand prompt
Changing MTU on your own is possible and if you want to change the MTU on your own then follow the steps below:
- Open the command prompt as Administrator.
- Run the command netsh interface ipv4 show subinterface, this will give you the name of the interface you are connected to.
- MTU is given on the left side of the screen beside your interface name. If you see the MTU is 1500 or above then bring it down to 1400 or lower.
- To change the MTU run this command netsh interface ipv4 set subinterface “Wi-Fi” mtu=1400 store=persistent, you can change the MTU as per your need.
- You can verify whether MTU has changed or not by running the command netsh interface ipv4 show subinterface again.
Run and reconnect with your VPN and check whether it’s working fine or not.
Also read: How to find T-Mobile order status? “Being processed” explained
