Headquartered in Atlanta, Georgia, UPS (United Parcel Service) is one of the oldest and biggest names the global logistics ecosphere. If you’re waiting on a package from UPS or have sent one and can’t figure out how to track it or have any other question related to tracking a UPS package, we’ve got you covered here.

Here is how to track a UPS package, followed by answers to frequently asked questions, including error messages and the list of all UPS locations in USA.

How to track a UPS package?

Follow the steps mentioned below to track a UPS package in two easy steps from anywhere in the world. You can also track UPS freight shipments using this method.

Step 1: Click here and you’ll be redirected to UPS’ global page (see the screenshot below), where you can select your location.

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Step 2: On the next page, click on Tracking from the options at the top of the page. Then enter the tracking number in the box below and click on the Track button.

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You can enter up to 50 tracking numbers, each in a separate line.

If this doesn’t work for you, you can use the three links to the right to explore additional UPS package tracking options — Track by Reference Number, Import Tracking numbers (need to login for this) and Other Tracking Services, which includes UPS My Choice, Quantum View and Flex Global View.

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What time does UPS usually deliver?

UPS typically delivers any package by 8pm on any given day. However, during holiday season, UPS delivery staff work till even later and there’s a chance they might deliver your package later at night after 8pm.

If your package shows “out for delivery” and you don’t receive it that very day, UPS will retry delivering the package on the next business day.

What is UPS SurePost and UPS Mail Innovations?

These are two of UPS’ contractual services where UPS transports the package till a point and then hands it over to USPS (United States Postal Service), who delivers the package to the final destination.

What to do if the tracker says “no information” or “invalid number”?

If you see “no information” or “invalid number” when you enter the tracking number, either the sender hasn’t yet sent your information to UPS or hasn’t yet transmitted the package to UPS. The third scenario could be that your sender handed over an incorrect tracking number to you.

In such a case, only the sender can help you investigate the package’s whereabouts or reship the item.

Basically, once the sender creates a label for your order, they’re provided with a tracking number from UPS that they share with you; this is done before they upload your information to UPS. Once the sender transmits the package over to UPS, you’ll start seeing a “Shipment Ready for UPS Pickup” message if you try to track that package. Upon receipt, UPS updates the status to “Pickup Scan” or “Origin Scan”, based upon which delivery dates are calculated.

Didn’t receive the package? Here’s all you need to file a claim

If you didn’t receive the package, you or the sender can start filing a claim here. You can learn how to prepare a claim here or watch this video about the same.

Note that while receivers can also file a claim, UPS recommends that the senders do this because they’ve got a copy of the package invoices, receipts, merchandise description, tracking numbers, among other things, which can help find a package quicker.

How to find UPS stores nearby?

If the package hasn’t shown up at your doorstep and you can’t figure out where it is online, you can also visit any of the UPS Stores available in the following locations in USA. Click on the location to learn more.