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USPS informed delivery not working: Quick Fix

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  • 3 min read

USPS Informed Delivery is a service that allows you to preview incoming mail and track packages before they arrive. This innovative feature provides an unprecedented level of convenience and controls over your mail, but sometimes it can stop working, leaving you wondering what to do.

In this article, we have discussed the causes of USPS informed delivery not working issue and a few ways to help you fix the issue.

Also read: How to delete USPS account?

What are the causes of USPS informed delivery not working issue?

Below we have mentioned a few possible reasons that might be causing the USPS informed delivery not working issue.

  • Your account is not verified.
  • Your address is not eligible.
  • Corrupted browser cache or cookies.
  • Using an outdated version of the browser.

How to fix the issue?

If you are facing USPS informed delivery not working issue then we have explained a few ways that might help you fix the issue.

Verify your account

If you haven’t verified your USPS account, you won’t be able to use Informed Delivery. Make sure you’ve completed the verification process and that your account is up to date. If you are unable to verify your identity online then you can opt for in-person identity verification. To choose the in-person identity verification follow the steps below.

  • Open your USPS account on the browser.
  • Click on the Informed Delivery located at the top right corner of the page.
  • Click on Enroll and then select Informed Delivery, which is located in the Account Management section.
  • If you haven’t verified your identity online within 72 hours, tap on Verify your Identity and then click on Enroll in Informed Delivery.
  • Select the Opt-in under in-person identity verification.
  • Select the Identity Proofing facility near your location and click on Continue to In-Person Proofing.
  • A new page will appear with more information and you will also receive an email with further instructions.

Check your eligibility

Not all addresses are eligible for Informed Delivery. Check the eligibility requirements on the USPS website to see if your address qualifies. Click here to look up the ZIP code.

Clear browser cookies and cache memory

The corrupted cache memory and cookies of the browser affect the proper functioning of the browser and might be a reason that is causing issues with the site. Clear the browser cookies and cache memory of your browser. This will refresh the browser and might resolve the issue.

Click here to know how to clear browser cookies on Chrome
Click here to know how to clear browser cache memory

Contact USPS

If none of the above methods works for you then you should reach out to USPS customer service.

Click here to contact USPS customer service

Also read: How to check if Ziply Fiber is down? Quick Fixes

Akash Singh

Akash Singh

Akash is a law graduate who likes to go for bike rides on the weekends soul-searching for answers to his many existential questions. You can contact him here: