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Fix: Whatsapp video call not working

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  • 5 min read

Whatsapp is widely regarded as one of the most popular messaging platforms worldwide. With its array of features, including the ability to make video calls, Whatsapp has changed the way people connect with friends, family, and colleagues worldwide. However, like any technology, it’s not immune to glitches.

This article discusses reasons why the Whatsapp video call is not working and six methods for fixing the issue.

Below we have discussed:

Also read: How to delete your Whatsapp status?

Why Whatsapp video call is not working?

Several reasons might affect Whatsapp and stop you from using the video call properly :

  • Poor internet connection.
  • Temporary glitches.
  • Whatsapp does not have the necessary permissions.
  • Power saving mode is enabled.
  • Corrupted cache.
  • Outdated app.
  • Outdated software.

How to fix the issue?

Here are seven fixes that might help you fix the issue with Whatsapp video calls:

Check internet connection

One of the main reasons Whatsapp video calls might not function properly is a weak or unreliable internet connection. Ensure your device is linked to a dependable WiFi network or has a good cellular signal. You can check your internet connection by simply opening a web browser or using other messaging apps.

Photo: DG Studio /

Restart the device

A classic troubleshooting step for any tech-related problem is to restart your device. Power it off completely, wait a minute, and then turn it back on. This process can resolve various software hiccups that might be affecting Whatsapp’s performance.

Allow necessary permissions

For Whatsapp’s calling feature to function properly, it requires access to your phone’s camera and microphone. Therefore, if you’re experiencing difficulties using Whatsapp’s calling or video features, it’s important to ensure that you’ve allowed the app the required permissions. Here’s how to do it:

  • Tap and hold on Whatsapp app icon and tap on the i icon at the top right corner of the menu that appeared.
  • Tap on the Permissions option.
  • Make sure the Camera and Microphone are allowed.

Disable Power saving mode

Power saving modes can sometimes restrict background activity, affecting video calls. Try temporarily disabling power saving mode to see if it improves functionality. Here are the steps to disable power saving mode on Android and iPhone:

On iPhone

  • Go to the Settings app and tap on Battery.
  • Turn the toggle off beside Low Power Mode.
  • Alternatively, you can swipe up to open the control centre and tap on the Low Power Mode icon to disable it.

On Android

  • Go to the Settings and tap on Battery.
  • Tap on the Battery Saver option.
  • Turn the toggle off beside the Use Battery Saver.
  • Alternatively, you can turn it off through the Notification panel, slide down from the top to access the Notification panel and then tap on the Battery Saver icon.

Clear Whatsapp cache

Accumulated cache and data can sometimes interfere with app functionality. Go to your device’s settings, find the application manager or installed apps section, locate Whatsapp, and clear its cache and data. Note that this action will log you out of Whatsapp temporarily, so be prepared to log back in afterwards.

Check out our article to learn how to clear the app cache

For iPhone

Go to Settings > General > iPhone > Offload App to offload an app and clear the cache.

Update Whatsapp

Make sure you have the newest version of Whatsapp installed. Developers frequently roll out updates to squash bugs and enhance performance. Simply head to your device’s app store, look for Whatsapp, and update it if there’s a newer version ready for download.

Update your device

Make sure your device’s operating system is up-to-date. Outdated OS versions might not be compatible with the latest Whatsapp features. Here are the steps to update Android and iPhone:


  • Open the Settings app on your phone, scroll down and tap on the System updates option.
  • Now, tap on the Check for updates option.


  • Go to the Settings app on your phone and tap on General.
  • Tap on Software Update.
  • If an update is available, install it and download the app again.

Reinstall Whatsapp

If updating the app and device doesn’t solve the problem, consider reinstalling Whatsapp. This can help fix any corrupted files or settings that may be causing issues. Simply uninstall Whatsapp from your device, then reinstall it from the respective app store.

Also read: How to add my name to a WhatsApp message?

Akash Singh

Akash Singh

Akash is a law graduate who likes to go for bike rides on the weekends soul-searching for answers to his many existential questions. You can contact him here: